About The Position
The Senior Implementation Services Manager is responsible for ensuring an effective and enjoyable onboarding experience for new clients. You will be responsible for the initiation, progression and completion of all project planning aspects, working with key stakeholders to ensure that the client transition from sales, through onboarding, to customer success, is a smooth process. You will plan the implementation, working with LawVu department leads and the client, to prioritize, plan and track implementation milestones and task dependencies throughout the project lifecycle. Using your consultative, advisory and negotiation skills, you will help ensure our customers and internal delivery teams remain focused on the delivery and realisation of each client’s most critical and agreed project outcomes.
Requirements
- 5 + years previous experience in a senior project or change management role
- Expert knowledge and understanding of the legal industry
- Strong time management and organisational skills, and the ability to multitask
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
Responsibilities
- Identify and engage stakeholders, prepare, manage and communicate a clear, timed implementation plan
- Utilise key project planning tools and materials, such as Gantt charts and Kanban boards to communicate the project plan, dates and outcomes to stakeholders
- Assess, confirm, and track stakeholder responsibilities, collating and managing all project communications with the client, at regular check-ins points
- Liaise with internal LawVu teams including sales, implementation, product and engineering, to ensure smooth delivery of project goals
- Communicate with clients to fully understand their objectives, requirements, internal workflows and ways of working
- Identify, help and nurture client-side project advocates and blockers where necessary
- Set up new client accounts, including configuration as required
- Feedback end-user experiences to the product team and customer success
- Handoff implemented customers to Customer Success Management
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
