Senior Implementation Manager
About The Position
We’re looking for an Implementation Manager to join our product team and lead client onboarding, from the first integration conversations to post-launch success. You’ll work directly with fintechs, brokers, and lenders as they embed Pylon into their product flows using our APIs, Command Center (loan officer dashboard), and out-of-the-box Elements components (borrower loan application and borrower dashboard). Your role is deeply cross-functional. You'll work hand-in-hand with product managers, forward-deployed engineers, and account managers to ensure clients go live quickly, integrate intelligently, and build toward long-term success. You'll also bring structured thinking to our onboarding and support processes, helping create repeatable systems that scale. If you’re energized by the challenge of supporting deeply technical products, navigating regulated environments, and launching real production workflows that touch consumers and capital markets—you'll thrive here.
Requirements
- 4+ years of experience in implementation, solutions engineering, technical account management, or technical product roles
- Experience working with or integrating APIs and understanding developer workflows
- Strong project management and problem-solving skills
- Excellent written and verbal communication skills
- Ability to manage complex, multi-stakeholder projects across technical and non-technical counterparts
- Must live in or be willing to relocate to the Bay Area (CA) or New York City.
Nice To Haves
- Experience in fintech, SaaS, or infrastructure products preferred
Responsibilities
- Own the end-to-end onboarding process for new customers: from kickoff and integration design through launch and post-go-live support
- Help customers think through how to integrate our API and Elements (our embeddable UI toolkit) into their workflows and user experience
- Build and maintain a repeatable onboarding and scoping framework that allows us to support customers efficiently and consistently
- Work closely with account management to align on joint success plans, customer KPIs, and timelines
- Provide post-launch support to ensure continued success, including triaging issues and routing product feedback
- Work with product/engineering to forward deploy customer integrations, influence roadmaps and help scope feature requests
- Maintain deep product expertise and act as a consultative voice to help clients get the most out of Pylon
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
