Senior Implementation Manager, Windchill

Collate • San Francisco, CA

3d • Onsite

About The Position

We’re looking for a Sr Implementation Manager to join our early team and help build the foundation for how we onboard and support customers using Windchill. From the moment a deal closes, you’ll own the customer journey — designing onboarding experiences, configuring solutions, and ensuring our product drives immediate value. You’ll work side-by-side with customers to understand their workflows, translate needs into product setups, and guide them through successful adoption. Collate is a fully in-person company based in San Francisco.

Requirements

• 8+ years of client-facing implementation experiences - Successfully led enterprise software or platform deployments, preferably within life sciences, biotech, or other highly regulated industries. We are specifically looking for 2+ years experience with Windchill and industry knowledge of Life Sciences Quality or Quality Management Systems (QMS).
• Project Management - Proven ability to lead complex, multi-stakeholder projects from kickoff through delivery. Skilled in planning, scheduling, risk management, and keeping cross-functional teams aligned.
• Thorough and Detail-Oriented - Known for a meticulous approach to requirements gathering, solution design, and execution. Able to anticipate gaps, catch inconsistencies, and ensure deliverables standards.
• Communication & Collaboration - Excellent written and verbal communication skills, with the ability to translate technical and scientific concepts for diverse audiences. Builds strong relationships with clients and internal teams.

Nice To Haves

• Prior experience at a startup — able to wear multiple hats, thrive in ambiguity, and build structure in fast-paced, high-growth environments.

Responsibilities

• Lead Full-Cycle Implementations -Drive implementations from kickoff to go‑live, including scoping, requirement gathering, configuration, testing, training, and deployment.
• Customer & Stakeholder Management -Serve as the primary liaison for clients, understanding complex scientific and regulatory workflows and ensuring their successful lift‑off.
• Cross-Functional Collaboration -Work hand‑in‑hand with Product, Engineering, and Ops teams to define deliverables, manage scope, address technical challenges, and adapt solutions for regulated environments.
• Project Planning & Execution -Develop and manage detailed project plans, maintain schedules, track milestones, manage risks and issue escalation to ensure punctual, high‑quality delivery.
• Product Feedback & Process Improvement -Capture customer insights to inform product enhancements; contribute to refining internal implementation methodologies, templates, and tools to scale operations efficiently.

Benefits

• Impact: Build systems and experiences that touch real patients and providers, improving healthcare outcomes.
• Ownership: Shape both our product experience and our engineering culture from the start.
• Learning: Collaborate with a uniquely interdisciplinary team—AI researchers, healthcare leaders, and experienced startup builders.
• Upside: Join a company early enough to have meaningful equity and career-defining impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees