Senior Implementation Consultant

Greenhouse

6h•$79,300 - $95,000

About The Position

Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire. Join us to do the best work of your career, solving meaningful problems with remarkable teams. Greenhouse is looking for a Senior Implementation Consultant to join our team! Implementation Consultants help our customers get the Greenhouse platform up and running. With a lot of moving pieces and a big goal to transform hiring, Implementation Consultants are key to ensuring a seamless launch of Greenhouse for our customers. Who will love this job A proud advocate - you stand up for customers while remaining empathetic, responsive, and goal-oriented A teacher - you help customers learn and navigate the product and encourage confidence along the way A helper - you are engaging, you can easily smooth bumpy roads, and you have a facility for winning hearts and minds A consultant - you will learn the ins and outs of our product and be creative and inventive in finding solutions for customers A teammate - not only do you possess a keen eye for detail, but you also see the "big picture" and contribute ideas to perfect the Customer Success recipe

Requirements

Customer-facing experience working with global entities and multiple stakeholders
2+ years of experience working with Enterprise customers (1,000+ employees)
Background delivering complex software implementations and/or technical projects
Ability to break down terminology and concepts across various audiences
Experience communicating with a variety of customer personas at leadership levels
Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Advanced understanding of Greenhouse Recruiting, a plus

Responsibilities

Lead mid-market and enterprise customers through successful implementations and launches
Empower customers to complete implementation successfully by ensuring they are tracking against optimal timelines and achieving time to first value
Drive the value of Greenhouse through implementation, helping customers navigate and overcome roadblocks
Provide support and mentorship by demonstrating knowledge of products, services, and best practices
Own implementation tasks such as system design, product training, configuration, and organizational roll out strategies
Advocate for client needs and product requests to Greenhouse's internal support, product, engineering, and sales teams
Partner with internal teams to ensure a smooth transition for customers post-implementation and work with our technical teams for data migration, integrations, and reporting
Become a subject matter expert on all Greenhouse products
Additional projects and responsibilities as business needs require

Benefits

Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program.
For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match.
U.S. based employees also receive, per calendar year, up to 14 scheduled paid holidays and up to 80 hours of paid sick leave.
Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure, and exempt employees have flexible paid time off (PTO).

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