Senior Human Services Program Specialist

State of Florida•Fort Lauderdale, FL

12d

About The Position

This is professional work assigned to our Office of Economic Self-Sufficiency Program. Responsibilities include collecting, compiling and analyzing program data, assessment of training needs, training program activities, and analysis of complex policy and case management problems. This position also provides assistance in the administration of monitoring and technical assistance activities developed to assure program consistency and uniformity at the service area level.

Requirements

A Bachelor’s degree from an accredited college or university and four years of professional experience in health, social, economic or rehabilitative programs
A Master’s degree from an accredited college or university can substitute for one year of the required experience
Professional or nonprofessional experience as requires above can substitute on a year-for-year basis for the required college education

Nice To Haves

Preference will be given to applicants with Office of Economic Self-Sufficiency experience
Ability to speak/read/write Spanish/Creole/French or other foreign language may be considered in the selection process as determined by Agency need at time of interview

Responsibilities

Monitors data and performs analysis to resolve problems arising in program eligibility, service delivery and/or policy implementation
Plans, organizes, and conducts pre-service, in-service and policy update training for staff and insures employees have the basic knowledge required to administer a variety of programs
Designs supplemental training programs to meet specialized in-service training needs, including appropriate curricula and supportive material
Utilizes and develops supplemental material for core training packages from the Office of Economic Self-Sufficiency Central Program Office by analyzing, evaluating, and understanding the skills, attitudes, background, abilities of the available program personnel and then selecting the most appropriate training delivery system
Assist with Quality Management and Assurance Plan monitoring for the Southeast Region
Assist with other operational, program and performance monitoring as required to ensure that standards and polices are compiled with
Agency liaison to other community agencies/partners and serves as spokesperson on program policy within the community as needed
Provides program and policy guidance and consultation to Southeast Region staff
Provides consultation, technical assistance, on-site visits, assistance in problem resolution and follow-up evaluation and training, etc., to Office of Economic Self-Sufficiency program supervisors and specialists
Tracks and analyzes performance data and compiles statistical reports for the Southeast Region and provides same to Circuit Operations for evaluation and program compliance
Coordinating assignments, activities, and projects between State Office and Southeast Region Operations, including working closely with other Program Offices and Southeast Region Operations to facilitate service delivery across program lines
Assists in developing corrective action plans as requested
Evaluates program effectiveness
Provides recommendations based on monitoring results
Compiles, collects and analyzes data
Performs other related duties as assigned