Senior HR Operations & Systems Manager

North Shore Community Health Inc•Salem, MA

23d

About The Position

The Senior HR Operations & Systems Manager is a key member of the HR Leadership Team responsible for ensuring the accuracy, integrity, and reliability of all HR systems, data, reporting, and operational processes at North Shore Community Health (NSCH). This position serves as the primary administrator of the Human Resources Information System (Paylocity), overseeing workflow accuracy, system configuration, data changes, and alignment with Payroll/Finance to support efficient, compliant HR operations. In addition to leading HR analytics, compliance documentation, audits, and process optimization, this role also manages the Talent Acquisition Specialist and oversees the recruiting and staffing functions, ensuring consistent, high-quality execution of hiring processes, onboarding workflows, and recruitment operations. The Senior HR Operations & Systems Manager partners closely with the HR Manager and VP of HR to ensure seamless coordination across recruitment, onboarding, compensation updates, credentialing processes, and compliance requirements. This position plays a critical role in strengthening HR’s infrastructure, reducing operational and compliance risk, maintaining accurate employee data, and improving the reliability of HR systems and processes. Cross-training across key HR operational functions is essential to ensure appropriate departmental coverage and continuity. The role requires strong technical, analytical, supervisory, and communication skills, paired with the ability to translate complex information into actionable guidance for HR staff, managers, and organizational leadership.

Requirements

Strong understanding of employment law (MA state law strongly preferred).
Strong understanding of employment law (Massachusetts state law preferred).
Advanced proficiency in Excel/Google Sheets (formulas, pivot tables, data analysis) and analytics tools.
Ability to maintain data accuracy and integrity through audits and lifecycle updates.
Skilled in reporting and analytics, including workforce dashboards and compliance reporting.
Competence in risk identification and mitigation for HR operations and compliance gaps.
Strong project management skills for HR operational priorities and process improvements.
Ability to develop and maintain HR SOPs and optimize workflows.
Excellent collaboration and communication skills to partner with cross-functional teams.
Customer service orientation with ability to translate complex data into actionable steps.
Analytical and problem-solving skills for data-driven decision-making.
Ability to multi-task and cross-train across all HR pillars (recruitment, onboarding, benefits, employee relations, compliance, training, engagement).
Bachelor’s degree in HR, Business Administration, Data Analytics, or related field (or equivalent experience).
6–8 years of progressive HR experience with emphasis on HR operations, HRIS, and compliance.
Prior experience with Paylocity or comparable enterprise HRIS (e.g., ADP, UKG, Paycom, Workday