Senior HR Operations Assurance Consultant

Wells Fargo Bank•Minneapolis, MN

2d•$87,000 - $154,000•Hybrid

About The Position

Wells Fargo is seeking a Senior HR Operations Assurance Consultant to join our HR Operations and Service Delivery Employee Care team. This team plays a critical role in delivering support to employees and managers across a range of specialized services, including HR Escalations, Specialty Services, Survivor Support, End-to-End Retirement Support, and comprehensive business and operations assurance support. In this role, you will: Control Ownership and Governance: Serve as a Control Owner for designated processes, ensuring controls are documented, tested, and monitored per policy. Maintain accountability for lifecycle activities including design, execution, and remediation. Enhanced QA Control Refinement: Lead initiatives to refine QA controls, migrate QA activities to centralized teams, and strengthen evidence retention and validation processes. Operations Assurance Leadership: Support accurate completion of RCSA deliverables, proactively identify deficiencies, and guide remediation efforts to minimize trailing issues. Continuous Improvement: Drive process improvement projects aimed at automation, simplification, and enhanced control effectiveness. Promote best practices and self-identification of issues. Risk Management and Reporting: Monitor control performance , document controls , report on QA and QC results, and escalate thematic concerns. Manage emerging risks, issue management, changes and reporting . Contribute to governance routines and compliance reviews. Stakeholder Engagement: Collaborate with HR service delivery teams, functional leaders, and risk partners to align operational assurance activities with organizational priorities. Coaching and Knowledge Sharing: Provide guidance and training to less experienced team members on control design, documentation , QA methodologies, and process improvement techniques.

Requirements

4+ years of Human Resources operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Risk and Control Expertise: Strong understanding of operational risk frameworks, RCSA processes, and internal control policies. Ability to identify control gaps, document controls and recommend and execute remediation strategies.
Quality Assurance Acumen: Experience designing and executing QA programs, including control testing, evidence reviews, and monitoring methodologies. Familiarity with QA tools and centralized control inventories.
Process Improvement Skills: Proven ability to analyze workflows, identify inefficiencies, and implement automation or simplification strategies to enhance control health and operational efficiency.
Technical Proficiency: Hands-on experience with HR systems such as Workday and ServiceNow, and comfort with data analysis for control validation and reporting.
Communication and Collaboration: Exceptional ability to partner with process owners, control owners, and cross-functional teams to drive compliance and continuous improvement.
Problem-Solving and Root Cause Analysis: Skilled in diagnosing systemic issues, conducting root cause analysis, and implementing corrective actions.
Proactive Mindset: Ability to anticipate risks, identify improvement opportunities, and take initiative without waiting for direction and escalate when necessary.
Collaborative Approach: Proven success working across functions and teams to achieve shared goals and resolve complex issues.

Responsibilities

Control Ownership and Governance: Serve as a Control Owner for designated processes, ensuring controls are documented, tested, and monitored per policy. Maintain accountability for lifecycle activities including design, execution, and remediation.
Enhanced QA Control Refinement: Lead initiatives to refine QA controls, migrate QA activities to centralized teams, and strengthen evidence retention and validation processes.
Operations Assurance Leadership: Support accurate completion of RCSA deliverables, proactively identify deficiencies, and guide remediation efforts to minimize trailing issues.
Continuous Improvement: Drive process improvement projects aimed at automation, simplification, and enhanced control effectiveness. Promote best practices and self-identification of issues.
Risk Management and Reporting: Monitor control performance , document controls , report on QA and QC results, and escalate thematic concerns. Manage emerging risks, issue management, changes and reporting . Contribute to governance routines and compliance reviews.
Stakeholder Engagement: Collaborate with HR service delivery teams, functional leaders, and risk partners to align operational assurance activities with organizational priorities.
Coaching and Knowledge Sharing: Provide guidance and training to less experienced team members on control design, documentation , QA methodologies, and process improvement techniques.