Senior Help Desk / Systems Support Engineer (Remote – West Coast Hours)

Aris Search•Enterprise, NV

2d•$70,000 - $85,000•Remote

About The Position

Senior Help Desk / Systems Support Engineer (Remote – West Coast Hours) We’re an established IT consulting firm headquartered in Chicago with clients across the country, including a large group on the West Coast. To support those clients, we’re looking for an experienced technician who enjoys digging into complex problems and getting systems back on track. This role is fully remote and focused on supporting organizations during Pacific Time business hours. You’ll spend your time working through technical issues, helping users, and resolving the kinds of problems that require real troubleshooting rather than simple resets. If you’re the type of technician who enjoys solving tough issues and being the person clients rely on when things break, this could be a great fit.

Requirements

MSP experience required.
Previous experience working at a Managed Service Provider
Strong troubleshooting instincts and the patience to track down root causes
Solid background supporting Microsoft 365, Windows environments, and common SMB networking setups
Comfortable communicating directly with end users and client stakeholders
Able to manage priorities and work independently in a remote environment
Curious mindset and the ability to learn new technologies quickly

Responsibilities

Handle incoming service tickets for our West Coast client base
Troubleshoot and resolve advanced technical issues across servers, endpoints, and cloud platforms
Support Microsoft environments including Microsoft 365, Azure, Windows Server, and Active Directory
Work through networking issues involving firewalls, VPN connections, DNS, and general connectivity
Take ownership of issues from start to finish and keep clients updated along the way
Collaborate with senior engineers when projects or escalations require deeper involvement
Document solutions and contribute to internal knowledge and best practices