Help Desk Support Engineer

Booz Allen Hamilton • Doral, FL

3d

About The Position

Help Desk Support Engineer The Opportunity: Are you looking for an opportunity to combine your technical skills with big picture thinking to make an impact on national security? You understand your customer’s environment and how to develop the right systems for their mission. Your ability to translate real-world needs into technical specifications makes you an integral part of delivering a customer-focused engineering solution. As a Help Desk Support Engineer on our team, you have the chance to shape customer mission by leading team efforts. Your customer will trust you to not only design and develop systems, but also evolve them with advanced technology solutions. On our team, you’ll be able to broaden your skill set and create the future. Join us. The world can’t wait.

Requirements

• Experience resolving user access issues, troubleshooting software functionality, and providing technical training
• Experience with IT help desk ticketing systems, remote desktop support, and incident response
• Experience troubleshooting software issues, managing user access, and supporting cloud-based IT applications
• Ability to provide technical support for IT management tools such as JIRA or GitLab, ensuring users receive prompt issue resolution and training
• Associate’s degree in an Information Technology or Computer Science field and 3+ years of experience in IT support, or 5+ years of experience in IT support in lieu of a degree

Nice To Haves

• Ability to provide customer service and documentation
• Bachelor's degree
• CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate Certification

Benefits

• At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being.
• Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care.
• Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values.
• Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs.
• Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits.
• We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
• Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.
• The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree