Senior Healthcare Receptionist - South Austin

Origin • Austin, TX

4h

About The Position

Our Senior Healthcare Administrative Receptionists are stellar at customer service and teamwork, deeply committed to supporting our patients, each other and the team. They build and maintain the reputation of Origin by:
Supporting patient questions, requests, and general communication via phone and email
Completing daily and weekly administrative tasks
Welcoming, checking-in, checking-out and scheduling patients for follow-up visits
Taking payments
Scheduling patients (via phone, from waitlist, in collaboration with our Patient Services team)
Schedule verifications (checking for duplicates)
Insurance verifications
Addressing or escalating patient concerns
Collaborating with other departments and teams at Origin via Slack and email
Managing and ordering inventory (clinic supplies, retail, etc)
Reporting on clinic stats (# of openings, waitlist status, etc) at end of shift and weekly
Other tasks as assigned

Requirements

• Excellent verbal, written, and interpersonal skills
• Proven experience delivering high-touch customer service; professional phone presence, comfortable speaking with various patients and team members
• High attention to detail and follow-through on tasks
• Ability to think critically, understand nuance, and problem-solve on the fly to de-escalate situations
• Technology proficiency and a comfort level multitasking with multiple technology platforms
• Comfort working in a fast-paced startup environment
• Must be able to maintain the confidentiality of sensitive information

Nice To Haves

• Previous hospitality, healthcare, and/or customer service experience

Responsibilities

• Supporting patient questions, requests, and general communication via phone and email
• Completing daily and weekly administrative tasks
• Welcoming, checking-in, checking-out and scheduling patients for follow-up visits
• Taking payments
• Scheduling patients (via phone, from waitlist, in collaboration with our Patient Services team)
• Schedule verifications (checking for duplicates)
• Insurance verifications
• Addressing or escalating patient concerns
• Collaborating with other departments and teams at Origin via Slack and email
• Managing and ordering inventory (clinic supplies, retail, etc)
• Reporting on clinic stats (# of openings, waitlist status, etc) at end of shift and weekly
• Other tasks as assigned

Benefits

• Premium Healthcare Coverage: Employer-paid health reimbursement account covering in-network medical expenses like prescriptions, copays, and deductibles. Plus, excellent dental and vision insurance.
• Financial Security: A 401(k) plan with employer matching and student loan payment support to shorten loan terms by up to 3 years.
• Generous Paid Time Off: Flexible PTO, 9 paid holidays, and additional wellness days to help you recharge and maintain work-life balance.
• Parental & Family Support: Paid parental leave, free expert guidance (from social workers to midwives) for mental health, childcare, neurodivergence, and more.
• Paid Professional Growth Time to invest in growing your career and work-related skills each year.
• Continuing Education Stipends to make those dream classes and conferences affordable.
• Wellness Perks: Access to Wellhub, wellness days, and affordable pet insurance options for your furry family.
• Weekly bonus potential to earn well above market pay.
• At Origin, we believe in caring for the caregivers and redefining what it means to support your career and well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees