Senior Healthcare Coordination of Benefits (COB) Analyst

Performant Corp•Plantation, FL

34d•Remote

About The Position

The Senior Healthcare Coordination of Benefits (COB) Analyst reviews and analyzes large volumes of client pre-pay and/or post-pay records, investigates coverages for eligibility and determine primacy, educate and resolve discrepancies with insurance carriers, employers, and or providers in order to maximize revenue for our client’s recovery programs. Additionally, the senior role leverages subject matter expertise and experience to perform a variety of activities and projects such as supporting team development, handling client requests, analysis, and reporting, as well as initiatives developing and continuous improvement of operational infrastructure and initiating new client programs.

Requirements

Strong knowledge and substantial experience with Healthcare billing, medical terminology, and high-level medical coding, preferably in a role generating, auditing, recovering and/or researching the same.
Demonstrated expertise and experience with Medicaid, Coordination of Benefits, and Third Party Liability and Accounts Receivable specifically relevant to the line of business.
Proven strength gathering and interpreting Explanation of Benefits (EOB) to answer questions and resolve complex primacy issues.
Demonstrates high degree of critical thinking and analytical accuracy required to be successful in the role.
Ability to communicate professionally and effectively with carriers, carriers and other audiences regarding claims and Coordination of Benefits (COB).
Strong investigative skills, with proven ability to gather and interpret Explanation of Benefits (EOB), including use of online payer portals, and answer questions and resolve standard as well as complex issues with payments.
Demonstrated ability to support management by contributing to development and continuous improvement of operational infrastructure and tools, as well as effectively support training, guidance, and lead by example for team.
Protect patients’ privacy, understands and adheres to HIPAA standards and regulations.
Remarkable interpersonal and communication skills; ability to listen, be succinct and demonstrate positive customer service attitude; develops positive rapport with clients.
Self-motivated and thrives in a fast-paced business operations department performing multiple tasks cohesively, with keen attention to detail.
Strong skills using standard office technology; computer, various applications and navigation of on-line tools and resources, keyboard, mouse, phone, headset.
Intermediate to advanced Microsoft Excel skills with demonstrated skills analyzing large data sets relevant to the position.
Applies knowledge learned in training from various forms (memos, classroom training, on-line training, meetings, discussions, individual coaching, etc.) and can provide instructional support to others.
Ability to follow policy, procedures, and regulations in the workplace, and demonstrates ability to lead by example and support development of junior team members.
Ability to effectively perform work independently and work cooperatively with others to promote a positive team environment; effectively serve as subject matter expert, lead by example, and a lead contributor to the team overall results and progress.
Ability to adapt quickly and transition effectively to changing circumstances, assignments, programs, processes; able to support team adaptation to change.
Ability to consistently perform job responsibilities.
Ability to obtain and maintain client required clearances as well as pass company required background and/or drug screening.
Completion of Teleworker Agreement upon hire, and adherence to the Agreement (and related policies and procedures) including, but not limited to: able to navigate computer and phone systems as a user to work remote independently using on-line resources, must have high-speed internet connectivity, appropriate workspace able to be compliant with HIPAA, safety & ergonomics, confidentiality, and dedicated work focus without distractions during work hours.
High School diploma or GED; college and/or relevant certification preferred: equivalent combination of education and related experience.
Minimum 4 years of directly related progressive experience (claims, billing, eligibility, Medicaid, EOB, etc.), including Coordination of Benefits and Third Party Liability, demonstrating depth and breadth of knowledge and capability required for the position.
Minimum 1 year of experience in a function demonstrating the ability to lead or make strong contributions to initiatives involving operations workflow, data reporting and analysis, contributing to the set-up of new clients or programs, or subject matter expertise applied to department workflows or projects, direct or indirect staff oversight or training, etc.
Demonstrated experience gathering, researching, interpreting, and documenting data and requirements for projects and/or complex problem solving.

Responsibilities

Leverage strong knowledge and expertise in COB/TPL/EOB to gather and review eligibility, investigate policy coverage to determine proper order of benefits and resolve primacy issues that will bring successful payment or other appropriate account action.
Ability to identify unique trends from payer data in order to isolate policy details to process appropriately per client and business needs.
Successfully solve complex data or record discrepancies and/or issues.
Communicate effectively with carriers, employers, and/or providers to determine primacy; answer complex questions and/or provide information that will bring to successful payment or other appropriate account action.
Contact Healthcare Insurance carriers regarding claim responses.
Educate Healthcare Insurance carriers on the Coordination of Benefits rules and appropriately responds to complex questions.
Analyze and understand written communication from insurance companies including explanation of benefits (EOBs).
Actively collaborate with internal groups and/or functions with gathering and interpretation of the claims billing process and denial management for continuous improvement in workflow and systems.
Actively contributes to continuous improvement and development for new client programs of scripts, guidelines, and other tools provided to have professional conversations with Healthcare Insurance carriers and/or providers.
Effectively works assigned inventories to consistently exceed productivity metrics assigned by management, while also performing other duties of the senior analyst role that support the broader group.
Leverage knowledge and expertise to research various scenarios that will bring to successful resolution and payment (e.g., eligibility research and claims appeals) and consistently resolve the most complex eligibility discrepancies and questions.
Initiate applicable action and documentation based upon insurance carriers selected.
Update company systems with clear and accurate information such as point of contact, updated demographic information, notes from contact from outbound and inbound calls and/or attempts, as well as account status updates as applicable.
Supports management with inventory assessment and distribution to team members.
Provide ongoing feedback to Management and Analytics Teams to further the enhancement of our products and services, workflows, and documentation.
Assist Management on assigned projects (including ramping up new client programs), client requests, regular reporting, data analysis and reconciliations, testing, and analytics reviews as required by the business.
Serve as a mentor/subject matter expert to representative and junior analyst team members to maximize their potential throughout their development process and leads by example.
Conducts quality reviews on work performed by team representatives and analysts on the team as requested by management.
Supports team training activities and contributes to development and enhancement of training materials and tools.
Leads and contributes to ad-hoc projects and initiatives and establishing best practices.
Consistently maintains regular good attendance, demonstrates professionalism, sound judgment, and good decision making.
Follows and complies with company, departmental and client program policies, processes, and procedures.
Responsible for utilizing resources to ensure compliance with client requirements, HIPAA, as well as applicable federal or state regulations.
Successfully completes, retains, applies, and adheres to content in required training as assigned.
Consistently achieves or exceeds established metrics and goals assigned, including but not limited to, production, quality, and completion of assigned projects with high quality and timely results.
Completes required processes to obtain client required clearances as well as company required background and/or drug screening; and successfully passes and/or obtains and maintains clearances statuses as a condition of employment. (note client/government clearance requirements are not determined or decisioned by Performant.)
Demonstrates Performant core values in performance of job duties and all interactions.
Corrects areas of deficiency and oversight received from quality reviews and/or management.
Performs other duties as assigned.

Benefits

Machinify offers a wide range of benefits to help support a healthy work/life balance. These benefits include medical, dental, vision, HSA/FSA options, life insurance coverage, 401(k) savings plans, family/parental leave, paid holidays, as well as paid time off annually.

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