Senior Headquarters Account Manager

ASML•San Diego, CA

About The Position

At ASML, we drive technological progress by enabling groundbreaking innovations in the semiconductor industry. As a Senior Headquarters Account Manager for the Cymer Lightsource business line, you support customer account teams across the US and Europe to improve sales execution, service outcomes, and long-term partnerships. In this role, you connect strategy with execution. You turn data into insights that guide decisions on upgrades, new systems, and customer priorities. Your work directly supports company’s mission to push technology forward while building trusted, long-term customer relationships. As a Senior Headquarters Account Manager, you work closely with account teams, service, internal stake holders and global partners. You help translate customer needs into clear business priorities and coordinated actions.

Requirements

Bachelor’s degree in a technical or business-related discipline, or equivalent experience.
Minimum of 10 years of experience in customer-facing roles such as sales, account management, service, or product management.
Proven experience working in cross-functional, multinational environments.
Experience creating business cases, financial models, and customer proposals.
Ability to work with business systems and analytical tools such as Microsoft Office and forecasting platforms.
Ability to analyze and streamline business processes.
Build strong, trust-based relationships with customers and internal partners.
Analyze data to guide priorities, decisions, and business outcomes.
Communicate clearly and professionally with diverse global stakeholders.
Take ownership and follow through on complex, multi-step initiatives.
Lead without authority to drive alignment and results across teams.
Adapt quickly in a fast-paced environment with changing priorities.
Identify process gaps and drive continuous improvement.

Nice To Haves

Experience in the semiconductor capital equipment or service industry is strongly preferred.
Familiarity with semiconductor manufacturing environments and customer fabs is a plus.

Responsibilities

Provide leadership for account management in general business activities and drive closure on customer related issues
Meet account and business goals in revenue growth, profitability, upgrades sales, and adoption of new products
Act as the main point of contact representing the Account Team, being the best possible interface between the customers teams and San Diego HQ organizations.
Lead cross-functional business activities that support various commercial and customer related issues.
Summarize/simplify complex situations and communicate status and proposed solutions clearly to Cymer management.
Adapt to the situation and be able to handle larger audiences.
Actively listen to your team members needs and ideas.
Drive and own cross-sector improvement projects and drive to closure.
Partner with account teams to resolve customer issues and close open actions.
Coordinate customer interface plans and gather structured feedback for improvement.
Develop data-backed business cases and customer proposals in the deal process that align with company goals.
Own and validate deal assumptions and work with finance to create deal financials.
Align customer goals with product roadmaps and operational performance.
Track forecasts, identify gaps, and support prioritization of key account activities.
Develop and implement a customer intimacy alignment process and scorecard with initiatives to improve metrics throughout the year
Capture 18 months rolling new system and upgrades demands in align to demand & supply
Support development customer sales deals and working with contracts to create final contract