Senior Hardware Support Specialist (Night Shift)

U.S. Bank National Association • Olathe, KS

3d • $28 - $38

About The Position

U.S. Bank is seeking a Senior Hardware Support Specialist with break/fix support and installation experience to contribute toward the success of our technology initiatives. Oversees the team installations and assists where and when needed with day-to-day functions. Maintains records and audits of equipment, spacing, and spare parts inventories. Provides recommendations to management for supply reorder. Helps ensure proper installation practices and procedures are met adequately and consistently by using best practices. Oversees break/fix support process. Completes more technical aspects of break/fix process and recommends solutions. Helps coordinate changes, schedules, and monitors repairs while working with Business Lines to find an adequate time for replacement. Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

Requirements

• Bachelor's degree or equivalent work experience, OR
• Technical or vocational certification
• At least 5 years experience with installing, relocating, and maintaining computing hardware, such as monitors, small CPU's, and printers.
• At least 5 years experience within a total information technology (IT) environment.

Nice To Haves

• IT incident management
• Hardware infrastructure
• Storage hardware
• IT standards, procedures, policy
• Mid-range hardware
• Mainframe hardware
• Change control
• Networking/communications hardware
• Telecommunications
• Server hardware
• Extensive experience in:
• IT environment
• H/W installation and support
• Technical troubleshooting

Responsibilities

• Oversees the team installations and assists where and when needed with day-to-day functions.
• Maintains records and audits of equipment, spacing, and spare parts inventories.
• Provides recommendations to management for supply reorder.
• Helps ensure proper installation practices and procedures are met adequately and consistently by using best practices.
• Oversees break/fix support process.
• Completes more technical aspects of break/fix process and recommends solutions.
• Helps coordinate changes, schedules, and monitors repairs while working with Business Lines to find an adequate time for replacement.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees