Senior Group Product Manager - Customer Success

Autodesk•San Francisco, CA

About The Position

Autodesk is seeking a Senior Group Product Manager (GPM) to lead our Assisted Customer Success product portfolio. This leader will own the strategy, vision, and execution of products that enable Autodesk’s customers to successfully adopt, expand, and realize value from our solutions through assisted, high-touch, and scaled engagement models. In this role, you will manage and mentor a team of Product Managers while partnering closely with Customer Success, Sales, Support, and data teams. You will be responsible for building scalable, insight-driven product experiences and internal apps that empower customer success advisors/managers in helping customers realize business outcomes across the Autodesk lifecycle. This is a highly visible leadership role that blends customer empathy, platform thinking, operational excellence, and strong product craft.

Requirements

10+ years of product management experience, including leadership of multiple product managers
Proven experience owning complex, cross-functional product portfolios in B2B or SaaS environments
Strong understanding of customer success, account management, or post-sales motions (assisted, high-touch, or scaled)
Demonstrated ability to influence and align senior stakeholders without direct authority
Excellent communication, prioritization, and decision-making skills

Nice To Haves

Experience building products for internal customer-facing teams (CSMs, Sales, Support, Services)
Familiarity with SaaS metrics such as retention, expansion, NPS, health scoring, and lifecycle analytics
Experience operating in platform-oriented or multi-product ecosystems
Customer-obsessed and outcome-driven
Comfortable operating in ambiguity and driving clarity at scale
Strong people leader and coach who elevates product craft and accountability
Strategic thinker with a bias toward action and measurable impact

Responsibilities

Define and own the long-term product vision and roadmap for Assisted Customer Success, aligned with Autodesk’s business strategy and platform direction
Scale Gainsight's deployment and reimagine customer success modernization -- in deep partnership with sales experiences
Identify opportunities to improve customer adoption, retention, expansion, and value realization through assisted and scaled success motions
Lead a group of Product Managers, setting clear goals, prioritization frameworks, and success metrics
Ensure consistent, high-quality product discovery, delivery, and iteration across the portfolio
Balance near-term operational needs with long-term scalability and platform investments
Partner deeply with Customer Success, Sales, Support, Professional Services, Engineering, UX, Data, and Go-To-Market teams
Translate customer and field insights into actionable product requirements and outcomes
Influence senior stakeholders and executives through clear narratives, data-backed recommendations, and tradeoff decisions
Champion customer-centric product development grounded in qualitative insights and quantitative signals
Define and track success metrics such as adoption, time-to-value, renewal health, engagement effectiveness, and operational efficiency
Leverage data and feedback loops to continuously improve outcomes
Build products and capabilities that scale across customer segments, geographies, and Autodesk product lines
Drive reuse, consistency, and interoperability with Autodesk platform services and shared capabilities
Ensure solutions are extensible, configurable, and resilient as customer needs evolve

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.
Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

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