Senior Customer Success Manager

FleetWorks • Chicago, IL

7d

About The Position

Every year, companies spend over a trillion dollars moving freight across the U.S. — but the system for matching trucks with jobs is still slow, manual, and fragmented. FleetWorks is fixing that. We’re building voice agents that transform the chaotic freight booking process into a modern, intelligent marketplace. Our agents replace the endless phone calls, texts, and emails and match truckers who want to get paid with loads that need to be moved. As the second member of the customer success team , you will be a true owner of your work, managing our most critical relationships and defining the customer success motion from the ground up.

Requirements

• Professional experience in b2b customer success, account management, sales engineering or implementation , in an entrepreneurial environment.
• Must have Enterprise level freight tech experience , you will be managing large, multithreaded broker accounts and smaller firms.
• A "builder" mindset: You are excited to be the second member of the team and want to work on 0-1 projects like building playbooks and defining processes.
• Technical aptitude: You are comfortable working hands on with complex requirements gathering and configurations and collaborating with engineers to make sure we deliver on our promise.
• A healthy appreciation for hard problems —we are transforming a massive, complex industry and we’re just getting started.

Responsibilities

• Manage the full customer lifecycle , acting as the primary owner from pilot kickoff through implementation, adoption, and renewal.
• Program manage high-stakes pilots and implementations , ensuring timelines are met and customers realize immediate value from our platform.
• Work closely with Engineering to scope and deliver on individual customer integration requirements, acting as the technical voice of the customer.
• Build the CS foundation (0-to-1) by creating documentation, establishing operating procedures, and designing the engagement cadences we need to scale.
• Drive ongoing customer education , ensuring users understand the full power of our voice agents and platform features.
• Learn from others and teach those around you.

Benefits

• Top tier cash and equity compensation —we aim to be above 75th %ile for companies in San Francisco who have raised a similar amount of cash.
• Competitive medical, dental, and vision benefits.
• Fully covered lunches and dinners.
• The opportunity to learn quickly, grow fast, and be rewarded for your contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed