Senior General Manager

JLL•Boston, MA

35d•Onsite

About The Position

Lead comprehensive property management operations as the professional-in-charge of assigned commercial real estate assets. Drive client satisfaction and financial performance while overseeing all aspects of building operations, tenant relations, and team management. This strategic role combines hands-on operational expertise with business development responsibilities, contributing directly to JLL's reputation for excellence in property management services.

Requirements

Associate or Bachelor's degree in related field
8+ years of commercial real estate or property management experience
5+ years of people management experience supervising 4+ staff members Proven experience with budget preparation, financial reporting, and lease administration
Strong knowledge of building systems, maintenance operations, and construction management
Demonstrated financial and accounting acumen with variance analysis capabilities
Excellent written and verbal communication skills for client and tenant interactions
Proficiency in Microsoft Office Suite and budget management applications
Experience managing portfolios of multiple commercial properties

Nice To Haves

Advanced degree in real estate, business administration, or related field • Industry certifications (RPA, CPM, BOMA designations)
Experience with major capital improvement projects and construction coordination
Current real estate license (salesperson or property management license)
Knowledge of HVAC, electrical, and mechanical building systems
Familiarity with lease accounting standards and CAM reconciliation processes
Experience with emergency management and life safety systems
Previous experience in business development or client relationship management
Knowledge of local real estate market conditions and regulations
Experience with property management software platforms
Understanding of sustainability and energy management programs

Responsibilities

Conduct regular property inspections to ensure operations meet JLL standards and client expectations
Collaborate with clients and regional management to develop strategic plans and annual budgets
Oversee major construction projects including lobby renovations, elevator upgrades, and façade repairs
Manage service contracts, vendor relationships, and competitive bidding processes
Support leasing teams with lease negotiations, documentation, and administration
Supervise building personnel including Chief Engineers, General Managers, and Property Associates
Analyze financial statements and prepare monthly, quarterly, and annual client reports
Coordinate tenant service requests and maintain proactive tenant relationships
Ensure compliance with safety procedures, emergency protocols, and regulatory requirements
Cross-sell JLL services and participate in business development activities
Implement Quality Tenant Service (QTS) programs across assigned properties
Manage collection processes and tenant billing reconciliations
Conduct performance evaluations and develop career paths for property team members
Represent JLL in local business and real estate community networking events
Coordinate with Client Accounting Services for financial management and reporting