Senior Fire Alarm Technician

Vector Security•Louisville, KY

68d

About The Position

The Senior Fire Alarm Technician is responsible for installing and/or servicing a wide variety of low voltage systems with an emphasis on Fire/Life Safety, Nurse Call, CCTV and Access Control systems. The Senior Fire Alarm Technician provides excellent customer service to all clients, while working effectively and efficiently in a high-paced environment.

Requirements

High School Diploma or Equivalent
Field experience or equivalent education or certification
Valid Driver's License
Knowledge of all NFPA codes and standards (fire, elevator, HVAC and electrical) and common materials, multiple manufactured products and installation processes
Knowledge of how to read and interpret architectural, electrical, and mechanical drawings
Ability to work with Drill, Ladders and Hand Tools
Telephone skills
Troubleshooting
Problem solving skills
Mathematical skills
Ability to clearly and effectively communicate verbally and in writing in English
Maintains high level of professionalism
Ability to manage time effectively and efficiently
Ability to multi-task; Detail Oriented
Regular and reliable attendance
Experience in Fire Alarm Field
Intermediate PC skills including Microsoft Office including Excel, Word, and Outlook
Possess a valid driver's license
Eligible to work in the U.S. without sponsorship
Extensive experience in the troubleshooting of Fire/Life Safety systems
Possess a Texas Fire License (FAL)

Nice To Haves

Experience with several of the following brands: Silent Knight, Notifier, Firelite, Gamewell-FCI, E3, or similar brands.
NICET Certification a plus

Responsibilities

Provides timely and efficient support to clients and their representatives.
Provides on-site and remote support and troubleshooting on a variety of fire/life safety systems.
Performs on-site repairs, when possible, to resolve issues in one trip and owns the ticket through completion if return trips are required.
Advises customers on repairs, replacements, upgrade needs and other options.
Provides training for clients and end users, and gets customer sign off.
Assists installation division with programming and installation when necessary.
Performs upgrades and alarm takeovers as needed.
Communicates effectively with manager and support staff by submitting all necessary documentation (part numbers, description, photos, etc.) on service tickets.
Maintains an accurate inventory of service parts on company provided vehicle.
Maintains working knowledge of systems the company installs; adapts to and learns new systems as technology advances.
Takes part in on-call rotation for emergency after-hours service.
From time to time may be called upon to assist in other divisions including but not limited to: Commercial Access Control, CCTV, Residential/Commercial Service, Residential Security, and Fire & Life Safety.