Senior Financial Operations Analyst

HHC•Indianapolis, IN

11d•$30 - $41

About The Position

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis. FLSA StatusExempt Job Role SummaryThe Strategy Business Analyst has the primary responsibility of providing analysis and insight into potential and active complex initiatives that support the growth and development of Eskenazi Health. The incumbent understands the local and national marketplace and utilizes a strategic, data-driven approach to assess opportunities for the health system to improve upon the delivery of our mission, vision and values. With overall direction from the Director, the Analyst is responsible for researching and evaluating strategic opportunities such as operational improvements, external partnerships, or expanded service offerings. The incumbent will continuously seek and analyze opportunities to grow or diversify revenue streams across the health system. The Strategy Business Analyst is a member of a team that serves as internal consultants for Eskenazi Health. The incumbent participates in and facilitates strategic analysis and decision-making about requested initiatives or business/service line decisions. This role includes supporting the creation of a five year strategic plan, developing support from key leaders, and supporting the marketing effort of the strategic plan. The incumbent conducts appropriate data collection, market intelligence and business analysis and lends subject matter expertise to the business development and strategic planning process and also engages internal/external expertise as required. The incumbent identifies software, and databases that support the Eskenazi mission and the role of the Business Development and Strategy function. This position collaborates with Marketing, Operations, and Clinical leadership to identify and evaluate initiatives that increase patient acquisition across inpatient, ambulatory and outpatient services. The incumbent ensures strategies are appropriately aligned and prioritized across the system (e.g. population health, bundled care, alternative payment models, employer strategies, etc.).

Requirements

Three years of experience in healthcare operations and data analysis required
Proficiency with Excel and PowerPoint
Exceptional organizational, planning and scheduling abilities
Develops and maintains productive, collaborative relationships with other department heads, hospital administrators and medical staff, whose relationships are key in the development and achievement of inter-departmental goals/objectives
Demonstrates excellent interpersonal skills with all hospital staff and visitors
Ability to effectively manage and work with area-specific data to provide on-demand decision-making tools and summaries in a timely and understandable manner
Presents a positive image of the hospital in all personal, telephone and e-mail interactions
All communications, verbal, non-verbal and written demonstrate a commitment to customer service
Demonstrates commitment to and performance of quality work that contributes to quality patient care
Upholds Eskenazi Health PRIDE values and accepts diversity in all forms

Nice To Haves

Candidates with an MBA or MHA from an accredited program are strongly preferred

Responsibilities

Evaluates and understands the health system’s performance, as well as our local and national marketplace, and utilizes a strategic, data-driven approach to assess opportunities for the health system to improve upon the delivery of our mission, vision and values
Responsible for initial and on-going data collection and reporting of data that supports advancing the assessment and execution of the system’s strategy
Conducts and maintains comprehensive, professional and credible research analysis that assists in strategic decision-making
Develops standard monthly, quarterly and annual reports to senior leadership that highlight internal and external trends and opportunities
Identifies and evaluates metrics used to enhance clinical, financial and operational outcomes
As directed and in partnership with key stakeholders, develops compelling business cases that support moving initiatives from idea through successful execution
Supports efforts to prioritize, fund and execute clinical and operational initiatives
Analytically monitors performance and results of executed initiatives through the creation of pro-forma plans and concrete success metrics
Educates stakeholders and customers on the use of data to analyze potential opportunities; transparent source of information
Utilizes analytical techniques to understand the root cause of issues and improvement opportunities
Demonstrates effective problem-solving, critical thinking and decision-making skills
Demonstrates appropriate leadership and stylistic techniques when working with complex customer and stakeholder groups
Participates in the implementation of work redesign to meet the organization’s strategic goals
Collaborates with supporting/extender departments such as analytics, project management and continuous improvement
Utilizes and improves the information systems within the assigned areas
Participates in or informs contract negotiation, as appropriate
Assists with the operational and business planning portion of all bundled payment initiatives
Participates in new program development and existing program evaluation for assigned service lines
Provides operational, financial and business management and reporting support of activities and responsibilities for all assigned areas
Ability to communicate complex ideas simply and effectively, verbally and in writing