Senior Financial Aid Assistant

Emory•Atlanta, GA

21h•Hybrid

About The Position

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community. Description The Office of Financial Aid is seeking a detail‑oriented and customer‑focused Senior Financial Aid Assistant to serve as a first point of contact for students, parents, and campus visitors. In this role, you will advise families on the financial aid application process and eligibility requirements, direct incoming calls and emails, and provide high‑quality customer support. The ideal candidate will demonstrate strong written and verbal communication skills, exceptional accuracy in reviewing and entering data, and the ability to navigate multiple computer systems. This position also supports the integrity of financial aid records by resolving audit errors, managing mail distribution, assisting customers with documentation needs, and helping train new employees and student staff.

Requirements

A high school diploma or equivalent.
Three years of customer service and/or data entry experience.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Advises students and parents regarding financial aid application process and eligibility requirements.
Answer and directs incoming calls to the Financial Aid Office and serve as the first point of contact with customers and other visitors.
Strong written and verbal communication skills are required to resolve customer issues and concerns via Call Center and email management.
Check data from completed forms, or other documents for accuracy and completeness.
Accesses a variety of computer information systems and databases to retrieve verify and enter data.
Reviews audit reports and resolve errors to ensure integrity of data.
Provides assistance to customers regarding data requirements and the status of paperwork.
Ensures the receipt, sorting and distribution of mail.
Responsible for assisting in the training of new employees and student employees.
Performs related special projects and other responsibilities as needed.
Overtime required during peak processing.