Senior Financial Aid Advisor

Stevenson University•Owings Mills, MD

18h

About The Position

The Senior Financial Aid Advisor is responsible for providing direct service to students and their families in regard to the financial aid process and advises them in all phases of the financial aid application and delivery system. This position will evaluate financial aid applications and determine aid packages in accordance with federal, state, and institutional policies governing financial aid.

Responsibilities

Serve as a member of the Office of Financial Aid
Serve as senior leader of the Financial Aid advisor team
Train new Financial Aid advisors
Support the Associate Director of Financial Aid in supervising Financial Aid Advisor team
Answer general and specific questions concerning financial aid and Stevenson University
Evaluate caller needs and provides responses and solutions or determine the call should be researched by other staff members
Provide follow-up to all inquiries when needed
Assist students and parents in the completion of financial aid forms
Counsel and advise students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, and money management.
Provide a default management and debt counseling program to students
Answer questions, inquiries, or requests from students, parents, or campus constituencies regarding financial aid programs
Assist the financial aid staff in returning phone messages
Collect and track financial aid documents
Screen aid applications and supporting documentation submitted by students for accuracy and consistency
Serve as the second line of contact for the financial aid office to students, parents, faculty, staff, and members of the community
Verify, and/or analyze financial data on students to determine aid eligibility; makes awards with federal, state, and/or institutional guidelines
Oversee the Federal Work Study process, outside scholarships, and alternative loan program
Participate in student recruitment, outreach, and retention programs