Senior Field Solutions Engineer

Miovision

2d

About The Position

The Senior Field Solutions Engineer (Sr. FSE) serves as a high-impact technical strategist and industry expert dedicated to scaling software adoption and operational excellence. By cultivating deep-rooted technical relationships with agencies and partners across the South Western US and Mexico, you will act as the bridge between complex infrastructure challenges and our cutting-edge solution suite.
In this role, you aren’t just a vendor; you are an embedded consultant. You will integrate directly into the daily operations of key agencies to lead complex proof-of-concepts (POCs) and oversee strategic initiatives that maximize product utility. Your mission is to ensure that every deployment delivers measurable value, fostering the long-term network growth and software expansion essential to our market leadership.

Requirements

• Bachelor’s degree or recognized equivalency or achievement of recognized professional level
• 8+ years of technical experience; must understand network products
• Professional working proficiency in both Spanish and English; must be able to conduct meetings and draft technical documents in both languages
• Ability to travel internationally, providing on-site consulting work to clients
• Ability to manage multiple projects utilizing strong planning and organizational skills
• Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign
• Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support
• Analytical nature with the ability to solve complex business issues
• Basic understanding of product development and engineering processes.

Nice To Haves

• Membership in Industry Groups (IMSA/ITSA/ITE/etc) preferred as well as relevant industry Certifications

Responsibilities

• Support diverse agencies—including Traffic, Transit, Public Safety, and Mobility—to build a cohesive, integrated city architecture.
• Technical Discovery: Audit existing customer ecosystems to identify technical gaps and create tailor made solution demonstrations.
• Product Requirements: Document field requirements to drive product positioning and influence internal product design and feature prioritization.
• Architectural Documentation: Lead the design and technical documentation, for solutions defined in the account plan.
• Proactively identify and scope future integration opportunities with both proprietary products and 3rd-party systems.
• Cross-Departmental: Establish frameworks for inter-departmental solutions and facilitate collaboration between internal city agencies..
• Value-Driven Demos: Design and manage application demonstrations that clearly highlight specific business value.
• Proof of Value (POV): Oversee all pilot installations and manage the technical execution of proof-of-value evaluations.
• Territory Approvals: Collaborate with the APL (Approved Product List) team to secure necessary product certifications.
• Standardization: Partner with customers and prospects to update their ITS specifications to incorporate company Master Specifications.
• Resolve complex technical issues that threaten purchase decisions, renewals, or customer retention.
• Act as a dedicated advocate to ensure an effortless user experience during the resolution of technical challenges.
• Bridge the gap between the customer and internal Product/Support teams to address operational issues and product deficiencies.
• Success Advocacy: Build deep relationships within key accounts to cultivate product champions and advocates.
• Accelerate the creation of case studies, references, and webinar content to support account-based marketing programs.

Benefits

• Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs.
• Financial Future: Build for tomorrow with our 401K Matching Plan and share in the company's success through our Variable Incentive Plan.
• Time to Recharge: Truly unplug with our unique Mio-Days and flexible vacation policy.
• Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level