Senior Field Service Technician

Leonardo DRS, Inc. • Menomonee Falls, WI

4d • Onsite

About The Position

Join our Menomonee Falls, WI team as a Senior Field Service Technician. This very hands-on role will provide highly complex technical support for maintenance support, repairs, modification, equipment setup and testing, and formal/informal training of customer personnel. We are looking for someone to act as team leader, providing work leadership and technical guidance to lower- level technicians. Over time, you will serve as an expert to our customers on complex technical issues.

This role is based out of Menomonee Falls, WI and will be deployed to customer sites as needed with up to 75% travel anticipated.

Requirements

• High school diploma or GED with 5+ years of related work experience
• Methodical documentation skills with the ability to assist in accurate, complete and timely technical service reports
• Proficient in the use of a laptop computers, mobile devices, and related software
• Outstanding communication skills (written and oral)
• Excellent teambuilding and leadership skills
• Must be able and willing to travel (paid) 75% of the time
• Must have or be eligible to obtain U.S. passport
• U.S. Citizenship required. This position requires an active DOD security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment.

Nice To Haves

• Software skills with C, C++, Java and Visual Basic, a plus

Responsibilities

• Troubleshoot and resolve equipment issues requiring research and a high degree of creativity
• Prepare reports to evaluate service ability issues
• Demonstrate setup and adjustment of complex equipment for potential users or operators
• Complete appropriate written documentation and feedback for onsite service and installations
• Research and deliver unique and complex technical solutions to customers with a high degree of professionalism
• Determine and recommend the most cost effective products or services that would best fit the customer’s needs
• Analyze and interpret test results related to the design and test objectives and adjust equipment to bring within specifications
• Formulate recommendations for changes in product or test methods
• Demonstrate great customer service skills
• Possess ability to work variable shifts and up to 12-hour shifts to perform necessary testing
• Exhibit mature, independent judgment and communicates effectively
• Employees must be able to maintain and adhere to the customer’s on-site scheduling requirements with no more than 5 unplanned absences during any rolling 12-month period

Benefits

• Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan.
• We champion wellness programs that focus on physical, emotional, and financial well-being.
• We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement.
• And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED