Senior Field Service Specialist - Arequipa
About The Position
As a Senior Field Service Specialist, you will be a strategic leader on-site, overseeing operational performance, mentoring junior staff, and leading technical problem-solving for our mining clients. Based in Arequipa, you will drive the adoption of best-in-class service solutions, identify optimization opportunities, and ensure operational reliability, safety, and sustainability across client operations. This role is ideal for an experienced, ambitious professional who thrives in a dynamic mining environment and wants to take their career to the next level with global exposure.
Requirements
- Bachelor's degree in Mechanical, Mechatronic, Industrial, or Electronic Engineering (Master's preferred).
- 8+ years of experience in the mining industry with at least 3 years in senior field service or technical leadership roles.
- Proven expertise in maintenance management, reliability engineering, and plant optimization.
- Strong understanding of mineral processing equipment and consumables.
- Experience managing teams, budgets, and KPIs in a customer-facing environment.
- Fluent in Spanish, proficient in English (spoken and written).
- Hands-on experience in plant shutdowns, reliability projects, and technical problem-solving.
- Proficiency with CRM and operational software tools.
Nice To Haves
- Master's preferred
Responsibilities
- Lead on-site service operations, ensuring safety, reliability, and efficiency of client equipment.
- Mentor and coach junior Field Service Specialists, Site Account Managers, and technical teams.
- Develop and implement maintenance strategies, optimization plans, and reliability initiatives.
- Serve as the technical escalation point for complex equipment and operational issues.
- Drive customer satisfaction and retention by providing proactive solutions and expert guidance.
- Identify opportunities for equipment upgrades, consumables, and service contracts.
- Collaborate with Sales, Engineering, and Global Service Line Managers to align solutions with regional and global strategies.
- Manage site-level budgets, KPIs, and operational metrics to ensure high-performance outcomes.
- Support planning and execution of plant shutdowns, retrofits, and major service projects.
- Provide insights and reporting on operational performance, service trends, and customer feedback.
Benefits
- Competitive salary and performance-based incentives.
- EPS health insurance and flexible benefits program.
- Work-life balance and wellbeing initiatives.
- Access to a global network of professionals and learning opportunities.
- Professional development and global career progression.
- Hands-on experience with cutting-edge mining technologies.
- The opportunity to make a tangible impact on sustainable mining operations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Merchant Wholesalers, Durable Goods
