Field Service Specialist

Metrohm USA•Denver, CO

1d•Onsite

About The Position

As a Metrohm Field Service Specialist, you’ll be the face of our Service team—providing technical support and on-site service that keeps our customers’ instruments running at peak performance. You will: Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop analytical systems. Support customers both on-site and remotely (via phone, email, Teams). Manage a dynamic schedule across the territory. Build strong customer relationships through expert service and communication. Collaborate with Sales, Customer Support, and Product teams to deliver seamless customer experience. 📍 Territory This role covers the eastern portion of Colorado, with regular travel to parts of Kansas, Nebraska, North & South Dakota. Candidates should be comfortable managing travel and adapting to varying client needs and environments.

Requirements

BS/BA in Chemistry or a closely related scientific discipline.
2–4 years of hands-on experience repairing laboratory instrumentation.
Excellent troubleshooting and communication skills.
Strong time management and the ability to work independently.
Willingness to travel extensively throughout the territory and occasionally outside the region.
Must pass pre-employment background check, education and employment verification, and a 10-panel drug screening (including marijuana).

Nice To Haves

Previous experience traveling for field service work.
Familiarity with process-based applications.

Responsibilities

Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop analytical systems.
Support customers both on-site and remotely (via phone, email, Teams).
Manage a dynamic schedule across the territory.
Build strong customer relationships through expert service and communication.
Collaborate with Sales, Customer Support, and Product teams to deliver seamless customer experience.