Senior Facility Operations Center (FOC) Operator
About The Position
As Senior Facility Operations Center Operator, you serve as the escalation point and technical lead on shift—ensuring consistent execution, mentoring junior operators, and maintaining operational discipline. This person manages operations of multiple data center sites, driving the strategic direction for performance and health analysis, mentoring teams, and ensuring alignment with business objectives and security goals. Responsibilities include directing capacity evaluations, resolving complex technical issues, implementing advanced automation in issue triage, and establishing best practices and a continually evolving knowledge base. The role also sets strategy for incident management, root cause analysis, and continuous improvement while collaborating across functions. Additionally, it oversees regional expansion projects, acts as a key liaison with project and engineering teams, and leads strategic planning for installations, repairs, inventory, logistics, and large-scale infrastructure upgrades, providing executive-level recommendations and mentorship throughout.
Requirements
- Advanced experience in mission-critical monitoring or operations centers.
- Strong working knowledge of facility systems and operational workflows.
- Situational leadership without positional authority.
- Clear communicator during high-stress events.
Responsibilities
- Lead real-time incident response and escalation during assigned shifts.
- Validate alarm response quality and ensure adherence to procedures.
- Support root cause documentation and post-incident reviews.
- Coach and mentor FOC Operators on response standards and best practices.
- Assist in refining playbooks, runbooks, and monitoring thresholds.
Benefits
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
