Facility Operations Center (FOC) Operator

Oracle•Nashville, TN

About The Position

As a Facility Operations Center Operator, you provide frontline monitoring and coordination for OCI’s critical facilities. This role is responsible for detecting issues early, executing response playbooks, and maintaining real-time situational awareness. In this role you are independently responsible for one or more data centers, leading performance analyses across key operational areas and proactively monitoring facility health to implement significant enhancements. Drives process improvements by partnering across functions and regions, leads on-the-ground teams in incident resolution, manages escalated technical issues, and utilizes advanced automation and monitoring tools to mitigate risks. Maintains an up-to-date knowledge base, executes incident management protocols, and conducts root cause analysis to improve operations. Oversees new region builds and expansions, serves as the main liaison for expansion projects, and provides oversight for installations, repairs, inventory, and logistics—directing component upgrades and infrastructure changes to optimize data center efficiency and stability. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Responsibilities

Provide frontline monitoring and coordination for OCI’s critical facilities
Detect issues early
Execute response playbooks
Maintain real-time situational awareness
Independently responsible for one or more data centers
Lead performance analyses across key operational areas
Proactively monitor facility health to implement significant enhancements
Drive process improvements by partnering across functions and regions
Lead on-the-ground teams in incident resolution
Manage escalated technical issues
Utilize advanced automation and monitoring tools to mitigate risks
Maintain an up-to-date knowledge base
Execute incident management protocols
Conduct root cause analysis to improve operations
Oversee new region builds and expansions
Serve as the main liaison for expansion projects
Provide oversight for installations, repairs, inventory, and logistics
Direct component upgrades and infrastructure changes to optimize data center efficiency and stability