Facility Operations Center (FOC) Operator

Oracle • Nashville, TN

3d

About The Position

As a Facility Operations Center Operator, you provide frontline monitoring and coordination for OCI’s critical facilities. This role is responsible for detecting issues early, executing response playbooks, and maintaining real-time situational awareness. In this role you are independently responsible for one or more data centers, leading performance analyses across key operational areas and proactively monitoring facility health to implement significant enhancements. Drives process improvements by partnering across functions and regions, leads on-the-ground teams in incident resolution, manages escalated technical issues, and utilizes advanced automation and monitoring tools to mitigate risks. Maintains an up-to-date knowledge base, executes incident management protocols, and conducts root cause analysis to improve operations. Oversees new region builds and expansions, serves as the main liaison for expansion projects, and provides oversight for installations, repairs, inventory, and logistics—directing component upgrades and infrastructure changes to optimize data center efficiency and stability.

Requirements

• Experience in 24x7 operations, monitoring, or command-center environments.
• Calm, methodical decision-making under pressure.
• Strong communication and attention to detail.

Nice To Haves

• Familiarity with critical facilities or industrial systems preferred.

Responsibilities

• Monitor alarms, alerts, and telemetry from facility systems (power, cooling, BMS, life safety).
• Triage events, execute response procedures, and escalate per defined protocols.
• Coordinate with site operations, engineering, and vendors during incidents.
• Maintain accurate logs, incident records, and shift handover documentation.
• Support change management execution and validation activities.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed