Senior Executive Support Engineer

GoodLeap•Austin, TX

14d•$95,000 - $120,000

About The Position

GoodLeap is seeking a Senior Executive Support Engineer to deliver world-class, white-glove technology support for the CEO and executive leadership team. This senior-level role ensures seamless performance of executive devices, AV systems, hybrid meeting spaces, and mission-critical communications. You will be the primary technical partner enabling our executives to operate efficiently, communicate clearly, and stay fully connected across a fast-moving organization. This position blends expert-level troubleshooting, AV engineering, event operations, and executive engagement , requiring exceptional technical judgment, poise, confidentiality, and the ability to thrive in high-pressure environments.

Requirements

7–10+ years of experience in Executive Support, AV Engineering, or Senior End-User Computing.
Expertise with AV and conferencing ecosystems (Zoom Rooms broadcast-quality setups).
Strong troubleshooting experience with macOS, Windows, mobile platforms, and modern workplace tools.
Ability to support live, high-pressure executive events with precision and calm.
Excellent communication, discretion, and service mindset.
Demonstrated customer-service excellence supporting C-level or senior executives.

Nice To Haves

Experience in a high-growth, hybrid, or regulated environment.
Scripting or automation experience (bash, PowerShell, Jamf, Intune).
Familiarity with Slack, Okta, and enterprise SaaS systems.

Responsibilities

Serve as the dedicated technology engineer for the CEO , ensuring all devices, applications, and collaboration tools are secure, updated, and performing at their best.
Deliver white-glove technical assistance across macOS, Windows, iOS, Android, and enterprise SaaS platforms.
Proactively anticipate technology needs for meetings, travel, presentations, and offsite events.
Set up, maintain, and optimize executive offices, home offices, and travel-ready equipment kits.
Provide discreet, customer-focused service with maximum professionalism and confidentiality.
Own the performance, stability, and readiness of executive meeting spaces including boardrooms, all-hands rooms, and hybrid conferencing environments.
Set up, run, and support high-visibility events such as board meetings, all-hands, investor presentations, livestreams, and CEO-hosted sessions.
Maintain and troubleshoot AV ecosystems including: Zoom Rooms, Crestron, Q-SYS, Logitech Rally, DSP configurations, microphones, video routing, and signal flows
Ensure all executive AV systems maintain enterprise-grade reliability, uptime, and quality.
Provide onsite support for critical office technologies including network access, workstations, docks, monitors, printers, and workspace technology.
Partner with Workplace Technology and IT Operations to manage escalations and resolve complex support issues.
Collaborate with Security, Networking, and Collaboration teams to ensure smooth technology operations across executive areas.
Resolve executive and high-priority remote tickets when onsite obligations allow.
Drive root-cause analysis, documentation, and proactive prevention measures.
Influence improvements to endpoint management, automation, and standardization across the organization.