Executive & AV Support Engineer

TKO

About The Position

We are seeking a highly skilled IT Engineer to provide senior executive support and enhanced AV support. The ideal candidate will have extensive experience supporting C-Suite and other senior executives through daily operational needs, meeting support, and new technology deployments. This role requires a consummate professional who can prioritize tasks effectively, demonstrate and execute on urgency, and work collaboratively within a team. The ability to explain technical concepts in non-technical terms to users at an executive level is essential, as is defining trends and taking proactive steps to resolve or escalate expediently for resolution. Provide dedicated IT support to senior executives, ensuring their technology needs are met promptly and efficiently. Provide moderating and QA for executive meetings Support the AV footprint, including troubleshooting/managing various meeting platforms and room improvements as needed Troubleshoot and resolve issues related to Windows and Mac hardware and operating systems. Maintain a high level of professionalism and discretion when handling sensitive information. Collaborate effectively with team members to ensure seamless IT operations. Communicate technical concepts clearly and concisely to non-technical end users. Demonstrate ability to execute projects and contribute positively to an organization. Provide hands-on support for the Desktop Technology environment Participate in monitoring and maintaining system key process improvements Manage user account and Active Directory database integrity Participate in moves, adds, and changes as they relate to the technology environment Occasional travel and occasional on-call escalation support

Requirements

College diploma or university degree, preferably in Computer Science and/or 3+ years of equivalent work experience
Experience with Microsoft Windows and associated hardware
Experience with macOS and Apple hardware
Detailed knowledge of Microsoft Office Products and client applications
Experience supporting iPhone/iPad devices with Mobile Device Management (Microsoft Intune etc.)
Hands-on hardware and software troubleshooting experience
Strong written and verbal communication and interpersonal skills
Able to present technical ideas in professional and user-friendly language
Able to effectively prioritize tasks in a high-pressure environment
Strong customer service orientation
Able to lift and transport moderately heavy objects/equipment, such as computers and peripherals
Experience with Cloud storage and collaboration applications (Google Workspace, Box, etc.) a plus
Experience supporting Single Sign-On platforms and Two-Factor Authentication
Experience with ServiceNow and/or another ticketing system
Experience with Web Meetings and UCaaS (Zoom, Hangouts Meet, Microsoft Teams, etc.) a plus.
Experience with Windows Intune and JAMF MDM for macOS management
Q-SYS Video 101 Training, Q-SYS Control 101 Training, Q-SYS Design Level 1 Certification are all preferred
A+ and/or Network+ industry certification
Microsoft Certification a plus
Apple Certification - ACMT or ACHC a plus

Nice To Haves

Strategic Thinking: Ability to identify and escalate trends for attention.
Technical Knowledge: In-depth understanding, curiosity, and desire to learn about the technical environment.
Teamwork & Communication: Exceptional interpersonal skills to engage and support stakeholders at all levels. Proven ability to manage relationships across business units.
Project Management: Strong project management skills, with the ability to manage multiple projects simultaneously and deliver results on time and within budget.
Continuous Improvement: Understand the needs of the business and advocate on behalf of the executives to ensure their tech is appropriate for their needs.

Responsibilities

Provide dedicated IT support to senior executives, ensuring their technology needs are met promptly and efficiently.
Provide moderating and QA for executive meetings
Support the AV footprint, including troubleshooting/managing various meeting platforms and room improvements as needed
Troubleshoot and resolve issues related to Windows and Mac hardware and operating systems.
Maintain a high level of professionalism and discretion when handling sensitive information.
Collaborate effectively with team members to ensure seamless IT operations.
Communicate technical concepts clearly and concisely to non-technical end users.
Demonstrate ability to execute projects and contribute positively to an organization.
Provide hands-on support for the Desktop Technology environment
Participate in monitoring and maintaining system key process improvements
Manage user account and Active Directory database integrity
Participate in moves, adds, and changes as they relate to the technology environment
Occasional travel and occasional on-call escalation support