AV/IT Support Engineer

Fortune Brands • Deerfield, IL

8d • $55,000 - $88,000

About The Position

We are seeking a highly motivated and technically skilled Junior Infrastructure Engineer / Senior Technical Support Specialist to join our IT Infrastructure team. This role focuses on supporting and enhancing our enterprise collaboration and conferencing technologies, with a strong emphasis on Microsoft Teams, Cisco conferencing systems, and AV solutions including Crestron and Polycom Studio series. The ideal candidate will also have experience supporting executive leadership with polished communication skills.

Requirements

• 2+ years of experience in IT infrastructure or technical support roles.
• Strong hands-on expertise with Microsoft Teams (Teams Rooms, telephony).
• Proficient in Cisco conferencing systems (Webex, SIP/H.323 endpoints).
• Experience with Crestron AV control systems and Polycom Studio X50.
• Familiarity with AV over IP, HDMI/HDBaseT, and signal flow for video/audio.
• Working knowledge of Microsoft 365 administration.
• Excellent troubleshooting skills and ability to communicate technical concepts clearly.
• Proven ability to work independently and collaboratively in fast-paced environments.
• Experience supporting executive-level users with high responsiveness and professionalism.
• Strong written and verbal communication skills.

Nice To Haves

• Certifications in Microsoft Teams, Cisco Collaboration, or Crestron programming.
• Experience with Zoom CRC or similar conferencing connectors.
• Familiarity with ITIL practices and service management tools (e.g., ServiceNow).
• Experience supporting hybrid work environments and remote collaboration technologies.

Responsibilities

• Provide Tier 2/3 support for Microsoft Teams (including Teams Rooms, Operator Connect, Direct Routing, and telephony integrations).
• Configure, deploy, and troubleshoot Cisco conferencing systems (Webex, SX/MX series) and AV systems (Crestron, Polycom Studio X50).
• Integrate AV systems with Microsoft Teams and Cisco platforms.
• Monitor and optimize performance of conferencing platforms and AV infrastructure.
• Deliver high-level technical support for executive meetings and events.
• Manage Microsoft Teams policies, user configurations, and call quality analytics.
• Participate in infrastructure upgrades, migrations, and new deployments.
• Support onboarding/offboarding processes and maintain system documentation.
• Collaborate with internal teams and external vendors for scalable solution design and troubleshooting.
• Proficient in Microsoft Office Suite, Active Directory MACD, and ServiceNow.
• Experience with MDM and mobile security platforms (e.g., Intune).
• Cloud experience with Azure (server builds, SaaS services).
• Working knowledge of Intune, BOX, Okta, and various SaaS providers.
• Strong networking skills (IP, DNS, ports) and familiarity with SAN/NAS storage.
• Capable of imaging, configuring, and troubleshooting printers, computers, and servers.
• Solid understanding of Windows 10/11, Mac OS, on-prem servers, and workstation hardware.
• Well-organized, ambitious, and proactive with a strong drive to learn and connect people.
• Effective communicator across all levels, providing clear updates and documentation.
• Experienced in training end-users and IT staff on conferencing and AV tools.

Benefits

• comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs.
• robust health plans
• a market-leading 401(k) program with a company contribution
• product discounts
• flexible time off benefits
• adoption benefits
• We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees