Senior Executive Operations Administrator

EXCHANGE HOTELS MANAGEMENT•Fort Worth, TX

8d•Onsite

About The Position

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards. Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality. So, dust off your boots, grab your hat and join us at Hotel Drover. We’re seeking a high-performing, experienced Senior Executive Operations Administrator to provide direct support to the General Manager of Hotel Drover and Director of Food + Beverage. Ideal candidates bring a strong background in prior C-suite or senior-level leadership roles — someone who thrives in high-touch, dynamic environments where no two days look the same and must possess a high level of initiative, maturity, and emotional intelligence. This position is a balance of executive support, operational insight, and analytical reporting, ideal for someone with exceptional communication skills, financial literacy, and a keen eye for detail and high understanding of discretion and confidentiality. This is an onsite-based position, located at the hotel, where close collaboration with Ownership, Executives and district leadership is essential.

Requirements

Ability to multitask with agility to manage multiple priorities and meet deadlines
Highly adaptable and calm under pressure
Collaborative and diplomatic, yet assertive when needed
Financial minded and data-driven, with a passion for hospitality excellence
Comfortable working closely with hotel leadership and ownership
A strong communicator who possesses discretion, empathy, purpose-driven work and emotional intelligence
Impeccable organizational skills, attention to detail, and discretion with confidential information.
5–7+ years of executive-level administrative experience, preferably supporting C-suite, GM, or senior leadership in luxury hospitality or comparable fast-paced service environment.
Strong financial acumen; confident working with hotel P&Ls, forecasting, and business analytics.
Proficient in Microsoft Office Suite, especially advanced Excel (pivot tables, VLOOKUPs, XLOOKUPS, formulas).
Professional written and verbal communication skills, with an ability to represent leadership internally and externally.
Proven ability to manage multiple projects and shifting priorities in a calm, confident manner.

Nice To Haves

Experience with Opera, Birchstreet Micros, M3, ProfitSword and Marriott systems preferred

Responsibilities

Manage the GM’s daily schedule, calendar, and meeting logistics with accuracy, discretion, and foresight.
Prepare correspondence, briefings, agendas, presentations, and follow-up materials on behalf of the GM.
Serve as a key liaison between the GM’s office and internal teams, ownership, Marriott corporate partners, and external stakeholders.
Coordinate travel arrangements and executive-level itineraries as needed.
Serve as note taker for weekly Executive Committee Meetings and other meetings as needed
Book room + restaurant reservations as needed
Conduct weekly property walks with the Operations team in absence of General Manager
Partner with leadership and revenue management to review financial performance metrics, operating forecasts, and department budgets.
Run and reconcile reports from Opera, Micros, Medallia, M3, and Marriott systems; interpret data to surface business and customer insights.
Monitor key performance indicators (RevPAR, ADR, GOP, labor costs, etc.) and assist in preparing reporting packages for executive review.
Track project milestones, timelines, and initiatives led by or involving the General Manager
Capitol Planning coordination with Executive Operations Manager
Budget and Labor reporting
Provide administrative support to the Director of Food and Beverage to include internal and external correspondence, as well as assistance with presentations and project management.
Assist with bi-weekly payroll processing for Food and Beverage department.
Interpret service scores and analytics to curate initiatives that drive improvement
Develop and maintain internal dashboards and tracking tools using advanced Excel functions (pivot tables, VLOOKUPs, charts, formulas).
Assist with presentations and ownership reporting that reflect hotel performance, strategic initiatives, and guest satisfaction trends.
Support financial and operational audits and ensure data accuracy across reporting channels.
Respond to select guest inquiries or requests on behalf of the GM, particularly for VIP guests or sensitive situations.
Support internal communications that help reinforce the hotel’s values, goals, and culture.
Represent the GM’s office with clarity, warmth, and professionalism at all times.
Walk VIP Rooms and draft welcome letter notes
Manage cross-functional projects and timelines in partnership with department heads and corporate teams.
Maintain reporting schedules, leadership meeting notes, and task tracking for key initiatives.
Contribute to property-level planning and communication strategies, including owner visits, brand audits, and leadership reviews.

Benefits

A high-impact leadership support role within one of Fort Worth’s most iconic hospitality destinations.
Access to a dynamic, passionate, and people-first work culture.
Full-time employment with benefits including health coverage, paid time off, 401(k) match, and more.
The opportunity to be part of a celebrated Marriott Autograph Collection property with a legacy of excellence.

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