Senior Executive Briefing Center Coordinator

Zscaler•San Jose, CA

1d•Onsite

About The Position

About Zscaler Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity. Role Senior Executive Briefing Center (EBC) Coordinator On-site (San Jose, CA) Reporting to the Senior Manager, Executive Briefings for the Marketing/Global CXO Programs This role serves as a Senior Operational Lead for the Executive Briefing Center. You will orchestrate complex daily logistics and partner with internal stakeholders to ensure every briefing runs flawlessly. You will also identify opportunities to optimize operations and maintain our brand’s standard of excellence.

Requirements

4–6 years of experience in executive briefing coordination, corporate event planning, high-end hospitality, or senior-level administrative support.
Exceptional verbal and written communication skills with the proven ability to interface professionally with C-level executives and negotiate effectively with internal stakeholders.
Strong organizational skills with high attention to detail and the ability to multitask effectively in a fast-paced environment.
Proficiency with G-Suite (Docs, Sheets, Slides, Calendar).

Nice To Haves

Hands-on experience using Briefing Management Software such as VisitOps, Nexus, or Briefing Source , as well as Salesforce .
Previous experience working within a high-growth SaaS or enterprise technology company.
Experience training or mentoring junior team members, or leading operational process improvement projects to scale EBC efficiency.

Responsibilities

Concierge & Hospitality: Provide a world-class experience for visiting customers and partners, managing registration protocols and guest reception, while serving as the primary liaison to anticipate and resolve logistical needs in real-time.
Operations & Logistics: Manage daily EBC operations, including room set-up/tear-down, vendor relationships, and inventory control for swag and supplies. Coordinate with facilities and IT/AV teams to ensure all equipment is meeting-ready.
Scheduling & Coordination: Manage the briefing calendar to maximize utilization, proactively resolving complex scheduling conflicts and prioritizing high-stakes visits. Partner with account teams to ensure all logistical requirements are captured prior to meetings.
Data Management: Maintain accurate records in briefing management tools (e.g., Salesforce/Nexus) and generate reports on utilization metrics and post-briefing survey results to drive continuous program improvements.