Senior Event Services Manager

AccorHotel • Austin, TX

5d

About The Position

Are you an experienced event planner who wants to take their skills to new heights? Join the Fairmont Austin and showcase your passion for world-class customer service on our Events Team! What you will be doing: Primary focus for this role will entail servicing all Large to Hotel Buyout Group Convention Bookings from the time of file turnover to final bill review. Consistently offer professional, friendly and engaging service. Organize convention booking files from date of departure, and maintain accurate activities within files consistently. Obtain/confirm all event-related information (to include, but not limited to meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc) with client, organize/distribute group resumes, conference agendas, event orders, floorplans, etc to all operating partners accurately, and in a timely manner. Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department. Yield sleeping room block and function space, ensuring optimization of financial return/performance. Forecast banquet food & beverage by group with target of 3% accuracy. Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes. Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated. Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Must be flexible to accommodate irregular and/or extended hours and work on weekends Conduct any/all site inspections as required. Able to handle inquiries. Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department. Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business. Play active role in local community through associations, memberships and involvement. Be an ambassador of the hotel within the local community. Additional responsibilities, as outlined by Director or Assistant Director.

Requirements

• 3+ years of hotel event planning experience preferred.
• Able to work in high-pressure environment.
• Creative and passionate about events and customer service
• Excellent interpersonal and communication skills; a team player

Nice To Haves

• Hospitality Business degree preferred.

Responsibilities

• Servicing all Large to Hotel Buyout Group Convention Bookings from the time of file turnover to final bill review.
• Consistently offer professional, friendly and engaging service.
• Organize convention booking files from date of departure, and maintain accurate activities within files consistently.
• Obtain/confirm all event-related information (to include, but not limited to meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc) with client
• Organize/distribute group resumes, conference agendas, event orders, floorplans, etc to all operating partners accurately, and in a timely manner.
• Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department.
• Yield sleeping room block and function space, ensuring optimization of financial return/performance.
• Forecast banquet food & beverage by group with target of 3% accuracy.
• Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes.
• Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated.
• Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay.
• Must be flexible to accommodate irregular and/or extended hours and work on weekends
• Conduct any/all site inspections as required.
• Able to handle inquiries.
• Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department.
• Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business.
• Play active role in local community through associations, memberships and involvement.
• Be an ambassador of the hotel within the local community.
• Additional responsibilities, as outlined by Director or Assistant Director.

Benefits

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees