Senior Event and Visitor Experience Coordinator

The Ohio State University • Columbus, OH

3d • Onsite

About The Position

The Senior Event and Visitor Experience Coordinator at the Wexner Center for the Arts provides day-to-day leadership to ensure seamless, safe, and rewarding visitor experiences. They oversee public spaces, foster cross-unit collaboration, and maintain the highest standards of customer service across programs and events. In this role, the coordinator also serves as a key partner with OSU’s Department of Public Safety, CampusParc, custodial services and other external stakeholders, while acting as the primary liaison for the center’s café operator, supporting lease negotiations, maintenance, and collaborative promotions that align with Wex programming. Alongside operational oversight, the Senior Event and Visitor Experience Coordinator plays a central role in event execution and staff coordination. They manage events in partnership with the Events team, serve as day-of contact for Wex, CASE, and rental activities, and step into leadership roles when needed. Additionally, they supervise bar operations, including scheduling and compliance, ensuring smooth service during events. By blending operational management, partnership building, and event leadership, the Assistant Operations Manager supports the Wexner Center’s mission while enhancing the quality and consistency of visitor engagement.

Requirements

• Bachelor’s degree in arts, humanities, or a related field and at least 4+ years of experience in a museum, cultural organization, public engagement, or public programming or events management; or an equivalent combination of education and experience.
• Experience coordinating multiple venue schedules.
• Background in professional arts/events management, development, and/or nonprofit organizations.
• Strong communication skills, including discretion with sensitive information.
• Experience coordinating events for adult audiences and integrating feedback into planning.
• Basic understanding of audience engagement and outreach strategies.
• Skill in public presentation and convening diverse groups.
• Strong cultural competency and awareness of cultural identities/differences.
• Experience managing budgets, including projections and expense tracking.
• Ability to adapt and remain flexible in fast-paced, changing environments.
• Strong problem-solving skills, including the ability to improvise when needed.
• Proactive, independent work style with experience mediating/facilitating discussions across diverse backgrounds, ages, abilities, and perspectives.

Nice To Haves

• Knowledge of OSU operating systems and accessibility policies/procedures.
• Professional development training in accessibility.
• Five years of successful event management experience.
• Broad knowledge of contemporary theater, dance, music, and visual arts.
• Familiarity with the programming and facilities of the Wexner Center for the Arts.

Responsibilities

• Oversee public spaces
• Foster cross-unit collaboration
• Maintain the highest standards of customer service across programs and events
• Serve as a key partner with OSU’s Department of Public Safety, CampusParc, custodial services and other external stakeholders
• Act as the primary liaison for the center’s café operator, supporting lease negotiations, maintenance, and collaborative promotions that align with Wex programming
• Manage events in partnership with the Events team
• Serve as day-of contact for Wex, CASE, and rental activities
• Step into leadership roles when needed
• Supervise bar operations, including scheduling and compliance, ensuring smooth service during events

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior