Senior Enterprise Communications Strategist

Edward Jones•Tempe, AZ

53d•Hybrid

About The Position

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report. ¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating. Are you an experienced communications strategist? Do you have a passion for internal communications? If so, we have a great opportunity for you to make an impact firmwide to over 50,000 associates and leaders. The Edward Jones Change & Internal Communications team is seeking a Senior Enterprise Communications Strategist to develop high-impact communications strategies that help internal stakeholders understand and embrace the firm's strategy and adopt the changes necessary to achieve our ambition. What you'll do… Senior Enterprise Communications Strategists are responsible for leading end-to-end communication strategies for the firm's largest, most complex strategic efforts. This role is part of the Enterprise Messaging & Channels team, which is responsible for developing and delivering firmwide communications, ensuring the right messages are reaching the right stakeholders at the right time on the right channel. Through this work, you will be applying insights to develop and deliver messaging to the firm's more than 50,000 associates. You will ensure content is compelling and consistent across a variety of channels, including email, meetings, intranet, and our internal communications platform. The Senior Enterprise Communication Strategist will engage and build relationships with colleagues and partners, while advising senior stakeholders across the firm.

Requirements

Bachelor's Degree in Journalism, Communications, Public Relations, Business Administration or related field; advanced degree preferred
10+ years of experience is strategic communications; focus on internal communications and change management preferred
Proven expertise in developing and executing communications strategies for large, complex organizations
Experience in high-profile project ownership and management required with proven ability to manage multiple projects and processes in a dynamic, matrix environment.
Strong writing skills, with experience writing for different media
Experience managing content production processes and determining appropriate channel activation strategies.
Experience translating stakeholder needs into communication strategies and experiences.
Strong interpersonal and coaching skills, with the ability to influence senior leaders and diverse audiences.

Nice To Haves

Experience in financial services or other highly regulated industries.
Experience supporting organizational transformation and/or large-scale change management initiatives.
Flexibility and willingness to explore different paths to achieve an outcome and adjust quickly and efficiently to new circumstances.
Familiarity with AI tools and innovations in communication delivery is highly desirable

Responsibilities

Lead end-to-end internal communication strategies for large, complex strategic efforts that enable internal stakeholders to understand and embrace the firm's ambition, strategy and plan to achieve it.
Be a lead contributor to the firmwide messaging strategy and editorial planning process to ensure efficiency, consistency and alignment with other capabilities as the message is translated into targeted, stakeholder-centric activations.
Leverage strategic consultation skills to anticipate and respond to shifts in strategy as warranted, leveraging data and stakeholder input to coach/advise and influence strategic decisions of business leaders to adjust the communication plan when necessary to drive measurable action from the target audience.
Leverage communication metrics to drive strategic delivery across multiple projects, assess communications effectiveness and present results to senior stakeholders.
Informally lead other communications consultants and/or specialists, as well as matrixed leadership of resources from enabling functions that support the complex change management and communication execution efforts.
Partner with team members to identify and assess risks, issues and opportunities with impacts for stakeholders related to other change underway and coordinate with those teams to integrate and align efforts, through the stakeholder lens.
Partner with the External Affairs and Marketing departments to ensure seamless integration and consistency between internal and external messaging.
Drive and recommend improvements and innovation in internal communications content and channel delivery to reflect industry "best-in-class" practices that will strengthen impact and value.

Benefits

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage.
Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates.
Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account.
Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism.
Associates may be eligible for bonuses and profit sharing.
All associates are eligible for the firm's Employee Assistance Program.
For more information on the Benefits available to Edward Jones associates, please visit our benefits page.

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