Quality Communications Strategist

Centene Corporation

2d•Hybrid

About The Position

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Strategize and manage member and provider materials while ensuring accuracy, clarity, and alignment with organizational standards. Support the creation and implementation of new processes for document and content development, improving efficiency and consistency across teams. Maintain and update content policies and procedures to reflect best practices and regulatory requirements. Craft compelling narratives that articulate Centene's mission, vision, and values from a quality perspective, effectively giving voice to the Enterprise Quality and Performance Improvement organization and reinforcing its objectives to key internal and external stakeholders. Develop and coordinate execution of strategic communications plans for key quality initiatives and member communications that support enterprise-wide goals Lead process improvements to align enterprise initiatives with clear, consistent, and high-quality communications. Help facilitate corporate review process for approval of materials to be sent to members and providers, working with Enterprise Quality department leads Establish process and standing meetings for bringing together document owners to review new content drafts and revisions, establish deadlines and ensure consistency in language, tone, accessibility and compliance. Leverage deep communications knowledge to provide expertise relative to content development and strategy. Design, write, review and revise materials that effectively align with the organization’s communication plan. Develop and maintain professional contacts and relationships with internal communications and marketing partners. Plan, organize, monitor, and oversee Quality communications projects to deliver defined requirements. Performs other duties as assigned. Complies with all policies and standards.

Requirements

Bachelor's Degree communications, journalism, or related field; or equivalent experience required
5+ years corporate communications, journalism, or relevant experience as a writer/communicator or public relations practitioner required
Strong project management, analytical, written and verbal communication skills
Experience with layout and design across various media platforms
Experience with Adobe Acrobat DC Pro and Microsoft Suite (PPT, Excel, and Word)

Responsibilities

Strategize and manage member and provider materials while ensuring accuracy, clarity, and alignment with organizational standards.
Support the creation and implementation of new processes for document and content development, improving efficiency and consistency across teams.
Maintain and update content policies and procedures to reflect best practices and regulatory requirements.
Craft compelling narratives that articulate Centene's mission, vision, and values from a quality perspective
Develop and coordinate execution of strategic communications plans for key quality initiatives and member communications that support enterprise-wide goals
Lead process improvements to align enterprise initiatives with clear, consistent, and high-quality communications.
Help facilitate corporate review process for approval of materials to be sent to members and providers, working with Enterprise Quality department leads
Establish process and standing meetings for bringing together document owners to review new content drafts and revisions, establish deadlines and ensure consistency in language, tone, accessibility and compliance.
Leverage deep communications knowledge to provide expertise relative to content development and strategy.
Design, write, review and revise materials that effectively align with the organization’s communication plan.
Develop and maintain professional contacts and relationships with internal communications and marketing partners.
Plan, organize, monitor, and oversee Quality communications projects to deliver defined requirements.
Performs other duties as assigned.
Complies with all policies and standards.