Senior Enterprise Account Manager

Block•New York, NY

About The Position

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role The Enterprise Account Management team is responsible for Square's most impactful, high-GPV sellers across industries. As a Strategic Account Director, you will shape how Square delivers value to large multi-location food and beverage organizations, including franchises, restaurant groups, and hospitality brands. You will partner cross-functionally to protect and grow these relationships, working with Sales, Product, Engineering, Operations, and senior client stakeholders. We are looking for a Strategic Account Manager to lead account strategy and execution for some of Square's largest Food & Beverage sellers. You will grow and protect Gross Processing Volume (GPV), expanding Square's footprint across multiple product lines, and developing long-term strategic partnerships. You will operate as the quarterback of the account, leading strategic conversations with executive stakeholders (internally and externally), identifying expansion opportunities, and driving initiatives that align to both client goals and Square's business outcomes. You will also serve as a mentor and resource to peers across the Account Management team and help set best practices for enterprise client engagement.

Requirements

5 or more years of experience in account management, enterprise sales, consulting, partnerships, or solution engineering, preferably with a technical SaaS or payments platform
Proven track record owning a high-value book of business and achieving or exceeding growth, margin, or volume goals
Executive presence and the ability to lead strategic conversations with C-level leaders
Experience working cross-functionally with Product, Engineering, Legal, and other internal teams to solve complex customer challenges
High business acumen and financial literacy, with experience negotiating commercial terms and partnering on strategic deals
A passion for the Food & Beverage industry and an understanding of its operational and growth complexities
Excellent communication and presentation skills, both internally and externally
Comfort navigating ambiguity, driving strategic change, and working autonomously in a fast-paced environment
A collaborative, low-ego mindset and a strong sense of ownership

Responsibilities

Own and drive the full post-sale relationship with a portfolio of Square's largest Food & Beverage sellers, with a focus on strategic retention and growth
Develop and execute account plans that align Square's solutions to the evolving needs of each business
Build long-term partnerships with client executive teams and key decision-makers across operations, finance, and technology
Independently lead cross-functional internal initiatives in partnership with Product, Engineering, Legal, Sales, and Professional Services to support customer needs and innovation opportunities
Deliver recurring Business Reviews to showcase performance, discuss growth strategies, and reinforce strategic alignment
Identify and close upsell, cross-sell, and product expansion opportunities within existing accounts
Mentor and coach peers within the broader Strategic Account Management team by sharing best practices, playbooks, and client insights
Be a thought partner to Square's executive leadership team, providing feedback and trends to influence roadmap, pricing, packaging, and market positioning
Represent Square externally with confidence, clarity, and a strong understanding of the Food & Beverage landscape