Senior Engineering Manager, Business Systems & Tools

NexHealth•San Francisco, CA

7d•$187,000 - $268,000

About The Position

You’ll build and lead our Business Systems engineering team - a core pillar that links Product, Engineering, Sales, Customer Success, and Support. This team powers seamless experiences for our 190 employees and over 14,000 provider practices by owning our BackOffice Rails app, Salesforce CRM, Intercom support platform, and our middleware. Success means recruiting and mentoring top engineers, fully automating the customer journey from first-touch through continued support, and surfacing real-time insights that enable every team to move faster and smarter.

Requirements

8+ years of experience as a software engineer, with 2+ years managing or technically leading small teams.
Proven track record of hiring and coaching senior engineers
Deep experience in integrating SaaS Platforms (Salesforce, Hubspot, Intercom, Stripe) into custom apps
Expert in large scale production applications and their supporting technologies (we use Ruby on Rails, Sidekiq, PostgreSql (RDS/Aurora), AWS cloud infrastructure)
Strong systems thinker that thrives in ambiguous high-leverage projects.
A vision for what great software and great engineering looks like, and the technical expertise and leadership skills to make that vision a reality.
Excellent written and verbal communication skills. You can communicate technical concepts to business stakeholders, engineering, and our GTM teams.

Responsibilities

Lead and grow your team. Recruit and hire top-tier talent. Set the technical bar for the team and hold them accountable.
Technical and systems ownership. Drive and review the systems architecture and code solutions. Scale our middleware solutions to enable systems expansion.
Deliver cross-systems initiatives. Automate our GTM motions to manual onboarding, billing and handoffs. Partner with Product, CS, and Sales to translate needs into robust solutions.