Senior Engineer - Public Safety

NWN Carousel • Exeter, CA

2d

About The Position

NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.
Expectations are for an individual with exposure to PSTN Voice services, IP telephony, as well as knowledge and/or experience in providing network services, to install, configure, and turn-up Motorola E911 call handling solutions. Candidate should exhibit strong technical competency in areas of Computer Science, Networking, Telephony, and SIP-PBX. Strong communication and interpersonal skills are also needed to team well with customers, project managers, account executives, engineers, and service technicians. The position will work both independently and, at times, in a team environment to implement NWN Industries Public Safety offerings.

Requirements

• CompTIA A+ or 5 years’ experience with telecommunications and/or computer science.
• Knowledge of Serial-2-IP adapter configuration.
• Solid understanding of PSTN/ISDN principles and practices.
• Strong troubleshooting, problem solving, and analytical skills
• Microsoft Server 2008R2 and newer and Windows OS.
• Working level Knowledge of MS Excel and other Office products.
• Basic understanding of firewall and security concepts.

Nice To Haves

• 2 years or more experience Implementing E-911 Call Answering Solutions.
• Vesta 4.X through Vesta 7.X and Aurora/Analytics experience with a I&M certification.
• Fundamental knowledge of Public Safety Answering Point Equipment and practices.

Responsibilities

• Technically lead the Install, test, and turn-up of complex, multi-site, 911 Call handling systems using Motorola E-911 platforms and 3rd party adjunct systems. This could be on site for larger installs
• Program and Test Sentinel VESTA as well as associated peripheral systems such as Analytics and HUD.
• Perform high level site surveys and attend call flow meetings as needed.
• Provide technical guidance to Management on all implementation and procedure documentation
• Clearly define, interpret, and communicate any problem, escalations, or resolution to internal and external resources.
• Provide configuration of Hewlett Packard and Cisco network switches
• Provide assistance with integration of customer serial interfaces. CAD, Mapping, ECats…
• Complete implementation documentation including call flow and elevation diagrams as required.
• Work with minimal supervision (self-motivated) and coordinate onsite activities with other technicians during implementations involving the service department or sub-contractors.
• Other activities as assigned by Team Manager.

Benefits

• At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed