Senior Engineer 1-Technical Support

Microchip Technology Inc.•Beverly, MA

About The Position

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc. People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence. Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you. Visit our careers page to see what exciting opportunities and company perks await! Job Description: The candidate will join a team of professionals providing the needed high level and high-quality support to our customers. (Military, Industrial, Financial, Space and Frequency and Time Synchronization Solutions). The main duties, among others, the support engineer will perform the following: Learn the Primary Reference Standard “Atomic Clocks” and help in trouble shooting customer issues. Ability to interpret schematics, assembly drawings and production/manufacturing procedures. Troubleshooting of FTS -timing and synchronization systems to assist customers with fault identification. Log customer cases in the CRM System. Work on solutions or workarounds and escalate if the customer is in a critical situation and no timely solution is available. Effective communication with the customer. Proactive communication with Technical Support Management. Documentation of the solution and timely updates of the customer case status in the CRM. Focus on presales and post-sales technical engagements for Microchip Frequency and Time Systems (FTS) products. Provide front line technical and applications support to customers and internal sales forces. Provide technical presentations and training that reflect customer requirements with emphasis on scalable features of Microchip FTS equipment.

Requirements

BS in Electrical Engineering.
4-6 years experience
Basic knowledge / understanding of frequency references, protocols and network timing technologies including NTP, PTP, IRIG, GPS, GNSS, Network Synchronization and Test Methodologies.
Perform Data Analysis using Proprietary Software tools.
Effective communication skills (writing and speaking) and readiness to engage in Phone or Web-based Conference Calls.
PC skills with proficiency in Microsoft Windows and Office.
This job requires access to technology, materials, software or hardware that is controlled by the export laws of the United States. Candidates are required to provide proof of either US citizenship, Permanent US residency or classification as a protected individual as defined in 8 USC 1324b (a) (3).

Nice To Haves

Work well in a team environment.
Self-motivated with exceptional organization skills.
Systematic approach to problem solving with strong attention to detail.
Four or more years of Technical Support or Customer Service experience.
Effective and proactive communication.

Responsibilities

Learn the Primary Reference Standard “Atomic Clocks” and help in trouble shooting customer issues.
Ability to interpret schematics, assembly drawings and production/manufacturing procedures.
Troubleshooting of FTS -timing and synchronization systems to assist customers with fault identification.
Log customer cases in the CRM System.
Work on solutions or workarounds and escalate if the customer is in a critical situation and no timely solution is available.
Effective communication with the customer.
Proactive communication with Technical Support Management.
Documentation of the solution and timely updates of the customer case status in the CRM.
Focus on presales and post-sales technical engagements for Microchip Frequency and Time Systems (FTS) products.
Provide front line technical and applications support to customers and internal sales forces.
Provide technical presentations and training that reflect customer requirements with emphasis on scalable features of Microchip FTS equipment.

Benefits

We offer a total compensation package that ranks among the best in the industry. It consists of competitive base pay, restricted stock units, and quarterly bonus payments.
our package includes health benefits that begin day one, retirement savings plans, and an industry leading ESPP program with a 2 year look back feature.

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