Senior Engagement Project Manager

NewStore • Boston, MA

6d

About The Position

NewStore is seeking a Senior Engagement Project Manager to serve as a trusted delivery and transformation partner for our global retail customers. In this role, you will guide clients through complex omnichannel change, helping them translate strategic business objectives into executable delivery plans leveraging the NewStore cloud platform.
You will operate at the intersection of business strategy, technology delivery, and stakeholder alignment—advising senior client leaders while coordinating cross-functional teams across NewStore, customer organizations, and external partners. This role is based in Berlin, Amsterdam, London, Boston, or NYC, with <25% international travel.

Requirements

• 8+ years of experience leading complex, enterprise-scale initiatives in a consultative or client-facing delivery role
• 3+ years of experience leading and coaching technical teams
• Demonstrated ability to engage credibly with senior stakeholders and guide decision-making in ambiguous environments
• Strategic thinker with strong situational awareness, including sensitivity to regional, cultural, and organizational dynamics
• Experience in Retail, POS, and Order Management, with hands-on exposure to store operations or merchandising strongly preferred
• Strong understanding of enterprise retail processes and omnichannel operating models
• Excellent communication and relationship-building skills across executive, technical, and operational audiences
• Ability to translate business strategy into clear, actionable delivery guidance
• Highly organized, detail-oriented, and comfortable managing multiple workstreams and priorities
• Calm, confident presence with the flexibility to adapt while maintaining delivery discipline
• University degree in a technical field
• Willingness to travel 25–50%

Nice To Haves

• MBA or equivalent experience preferred

Responsibilities

• Act as a trusted advisor and primary engagement lead for customers throughout the delivery lifecycle
• Partner with client business, IT, and retail leadership to clarify objectives, success criteria, and delivery approach for complex omnichannel initiatives
• Shape and guide delivery plans which include technical and non-technical workstreams to integrate NewStore with existing ecommerce, POS , Order Management, Fulfillment, and ERP ecosystems
• Guide customers toward adoption of NewStore best practices and proven delivery methodologies, balancing standardization with client-specific needs
• Lead and coach NewStore Solution Architects and Solution Engineers, ensuring alignment between business intent and technical execution
• Coordinate NewStore teams and external technology partners, fostering collaboration and shared accountability
• Manage the transition from pre-sales into delivery, and from launch into steady-state operations, ensuring continuity and clarity for customers
• Provide structured project governance including planning, documentation, risk management, and executive-level reporting
• Proactively identify risks, dependencies, and tradeoffs, advising customers on mitigation strategies and informed decision-making
• Ensure delivery outcomes meet agreed business goals, timelines, and budget expectations

Benefits

• Generous PTO and R&R: We prioritize your well-being with a generous PTO policy and a culture that encourages you to take the time you need to recharge and relax.
• Professional Growth: We support your career development with a dedicated personal development budget and a learning-centric environment to help you advance your skills and knowledge.
• Flexible Work Options: With the option to work remotely, you can create a work environment that suits your lifestyle and maximizes your productivity.
• Balanced Work-Life: Our "life-friendly" working hours are designed to help you maintain a fulfilling career and a balanced personal life.
• Financial Rewards: As part of our team, you'll have the opportunity to participate in our success with employee stock options and a quarterly bonus based on company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level