Senior Endpoint Engineer

University of Texas at Austin•Austin, TX

1d•Onsite

About The Position

Leads endpoint engineering, automation, and deployment efforts at the project level for Dell Medical School. This individual will play a key role in implementing scalable, secure, and modern endpoint solutions across clinical and non-clinical environments. This includes responsibility for endpoint infrastructure design, image and application lifecycle management, endpoint security integration, and support for Epic clinical workflows and Imprivata authentication.

Requirements

Bachelor's degree in Information Systems, Engineering, or related field, or equivalent experience.
8+ years of experience in endpoint engineering, systems administration, or desktop infrastructure roles
Deep expertise with Microsoft Windows 10/11, Microsoft Endpoint Manager/Intune, Group Policy, and device imaging tools
Proficiency in PowerShell scripting and automation workflows
Experience managing enterprise-scale endpoint environments (2,000+ devices)
Strong troubleshooting skills with the ability to triage complex endpoint and application issues
Proven experience leading technical projects or greenfield implementations
Strong written and verbal communication skills, including ability to interact with clinicians and non-technical staff
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Master’s degree in Healthcare IT, Engineering, Architecture, or Business.
Experience with advanced technologies including robotics, biomedical systems, digital experience platforms, and intelligent infrastructure
Proficient in designing and planning high-tech facilities, ensuring seamless integration of advanced technologies, optimized workflows, and compliance with regulatory standards to support cutting-edge healthcare and research environments.
Strong knowledge of academic medicine, clinical research, and simulation, enabling the design of environments that enhance education, training, and scientific advancement in healthcare settings.

Responsibilities

Engineering & Endpoint Platform Leadership Designs and implements modern endpoint management architecture for 2,000+ devices across inpatient, ambulatory, and administrative settings.
Leads engineering work for Windows 11, Microsoft Intune/Endpoint Manager, Group Policy, and imaging tools (e.g., SCCM, MDT, Autopilot).
Drives enterprise workstation standardization across fixed workstations, WOWs, tablets, and provider-assigned devices.
Partners with networking and infrastructure teams to enforce secure and segmented device access across VLANs and wireless.
Leads Zero Trust endpoint posture enforcement in collaboration with Security (e.g., Defender for Endpoint, conditional access policies).
Epic & Clinical Workflow Integration Partners closely with Epic Technical Coordinators and Application Analysts to optimize Epic Hyperspace deployment and clinical endpoint performance.
Engineers Imprivata tap-and-go authentication workflows for clinical endpoints across nursing stations, exam rooms, and shared workspaces.
Supports hardware/software integration for Epic-approved devices (e.g., label printers, scanners, wristband printers).
Ensures endpoint configurations meet clinical workflow requirements and compliance standards.
Troubleshoots clinical device issues in collaboration with informatics and support teams.
Automation, Monitoring & Lifecycle Management Develops and maintains automation scripts using PowerShell, Python, or other tools for software deployment, patching, and device onboarding.
Implements robust monitoring solutions (e.g., Endpoint Insights, Nexthink, Tanium) to track endpoint health and compliance.
Leads endpoint patch management lifecycle (OS, drivers, BIOS, and application updates) across enterprise devices.
Collaborates with Asset Management to optimize inventory and procurement workflows from deployment through retirement.
Maintains version control and reporting for endpoint performance metrics.
Security & Compliance Enforcement Implements antivirus, encryption, and MDM policies across all endpoint types.
Monitors and remediates vulnerabilities in coordination with cybersecurity teams.
Maintains audit-ready documentation for HIPAA, HITRUST, and internal compliance reviews.
Supports conditional access and identity-based security controls.
Participates in risk assessments and incident response planning.
Project Delivery & Collaboration Serves as technical lead for endpoint-related projects including new clinic onboarding, hospital readiness, and remote access optimization.
Coordinates with clinical and business stakeholders to assess endpoint needs and deliver scalable solutions.
Develops engineering documentation, design diagrams, SOPs, and training materials for Service Desk and support teams.
Mentors junior staff and supports Tier 3 escalations as needed.
Participates in strategic planning and cross-functional initiatives.
Operational Support & Troubleshooting Provides Tier 3 support for endpoint issues across clinical and administrative environments.
Analyzes root causes and implements long-term fixes.
Collaborates with service desk and desktop support teams to ensure timely resolution.
Escalates unresolved issues to vendors and tracks resolution progress.
Maintains uptime and performance metrics for endpoint infrastructure.