Senior Employee Experience Specialist

Community Resources for Justice•Boston, MA

22d

About The Position

Reporting to the Director, Employee Experience & Culture, the Senior Employee Experience & Culture Specialist serves as a trusted advisor and subject matter expert on employee relations and organizational culture. This role leads complex employee relations cases, partners with leadership to shape culture initiatives, and drives strategic programs that enhance community and culture. The Senior Employee Experience & Culture Specialist also ensures compliance with employment laws and organizational policy.

Requirements

Strong working knowledge of federal, state, and local employment laws, with the ability to apply policy consistently
Proven ability to coach and advise managers on sensitive personnel issues and performance management
Excellent written and verbal communication skills, including experience crafting internal communications
Ability to analyze employee relations trends, surface root causes, and recommend proactive solutions
Strong judgment, confidentiality, and discretion in handling sensitive matters
Ability to work independently, managing high-volume or complex caseloads
Familiarity with employee experience platforms, HRIS, or case management systems
Comfort with data analysis and presenting insights to leadership
3+ years of experience in employee relations, HR business partnership, or employee experience roles
Demonstrated experience conducting complex employee relations investigations, including fact-finding, conflict resolution, and documentation
Experience contributing to or leading culture, engagement, or organizational development initiatives
Experience with organizational culture or change management initiatives
Experience working within multi-site or distributed workforce environments

Nice To Haves

HR certification preferred (PHR, SPHR, SHRM‑CP, SHRM‑SCP)

Responsibilities

Lead and resolve complex employee relations issues, including investigations, conflict resolution, and performance concerns
Provide coaching and guidance to managers on handling sensitive employee matters and applying policies consistently
Analyze trends in employee relations cases to identify systemic issues and recommend proactive solutions
Coordinate and process unemployment claims for employees in multiple states by the required deadlines
Support enhancements to onboarding and offboarding processes to ensure a seamless experience
Serve as a key voice in shaping internal communications strategies to reinforce culture and transparency
Advise on performance management strategies, including progressive discipline and development plans
Coach and train managers on delivering constructive feedback
Design and implement strategic initiatives to strengthen organizational culture
Partner with leadership to embed values and behavioral competencies into daily practices and decision-making
Champion community and culture initiatives
Ensure compliance with employment and immigration laws, regulations, and internal policies
Maintain accurate documentation of employee relations cases and actions within the case management system to ensure transparency and accountability
Monitor legislative changes and recommend policy updates to mitigate risk