Senior EHR Support Analyst -RN

HCA•San Antonio, TX

55d

About The Position

The Senior EHR Support Specialist supports multiple facilities for abroad set of clinical applications or a module for a market. Primary responsibilities include facilitating clinical IT activities, providing second level support, and leading new module/application testing and implementation. The Senior EHR Support Specialist facilitates and manages maintenance of application dictionaries, customizes based on division policies and procedures, training, and best practices for supported applications or module. This individual works with the Division Clinical EHR Support Specialist Team to develop training materials, to assist with training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications.

Requirements

You must live in the San Antonio area, today
Understanding of clinical operations and application support processes and workflow
Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR
Demonstrated ability to establish and build strong relationships across a broad range of personality types
Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing
Demonstrated customer orientation
Excellent leadership and teaching abilities
Demonstrated advanced computer skills
Understanding of reporting tools functionality and capabilities
Must be able to drive to assigned sites to complete work
Bachelor's Degree Preferred
3 to 5 Years Related Work Experience
RN Certification Required

Nice To Haves

Proficiency in various programming and clinical application reporting tools
Customer service orientation and/or training.

Responsibilities

Supports multiple facilities as a key clinical IT resource for implementation and support of a broad set of clinical applications.
Leads and facilitates multiple facility core clinical systems team on clinical IT activities
Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues
Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests
Serves as project leader for facility-based implementations of clinical applications software releases and new products, may also facilitate multiple facility-based implementations of clinical applications software releases and new products
Provides on-call assistance as needed.
Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility
Facilitates and manages maintenance of multiple facilities specific dictionaries
Provides input to customize base division policies and procedures, training, and best practices for use within multiple facilities
Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed
Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications
Coordinates facility clinical application reporting requests and assists with defining report requirements and validates reporting results for supported facilities
May develop clinical application reports as needed
Performs quality audits and tracks metrics related to clinical application use
Participates in meetings as a member of facility clinical leadership for supported facilities
Promotes system security and patient confidentiality and helps ensure compliance
Coordinates the execution and use of tools for audits
Builds strong relationships at supported facilities with core customer base (nurses, physicians, core team members, etc.) and facility leadership
Adheres to Code of Conduct and Mission & Value Statement
Participate in special projects as needed and performs other duties as assigned

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.