EHR Support and Training Specialist

Resolve Pain Solutions • Atlanta, GA

10d

About The Position

We are seeking an EHR Support and Training Specialist who excels at the human side of technology. In this role, you will be the primary point of contact for providers and medical assistants, serving as the approachable face of our EHR. You will resolve frontline issues, develop practical training materials, and ensure clinical teams feel confident and supported in their daily workflows. Success in this role requires patience, empathy, and the ability to translate complex system functionality into clear, usable steps that work in a fast paced clinical environment. The EHR Support and Training Specialist supports clinical teams by providing hands on EHR assistance, delivering effective training, and driving adoption of best practices. This role focuses on user experience, education, and continuous improvement of day to day EHR usage.

Requirements

• One to three plus years of experience supporting eClinicalWorks or a comparable clinical EMR system.
• Demonstrated experience creating training materials such as guides, one pagers, or workflow documentation.
• Strong understanding of clinical operations and provider documentation workflows.
• Excellent written and verbal communication skills with confidence presenting to providers and clinical staff.

Nice To Haves

• Previous experience serving as a clinical superuser or workflow champion.
• Background in clinical operations such as medical assistant, licensed practical nurse, registered nurse, or practice manager.

Responsibilities

• Serve as the first line of support for providers and clinical staff, troubleshooting EHR issues onsite or remotely with patience, empathy, and professionalism.
• Create, maintain, and improve a library of quick guides, standard operating procedures, and video walkthroughs that drive system adoption and efficient use.
• Lead EHR training sessions for new providers and clinical staff, ensuring proficiency in documentation, ordering, and daily workflows from day one.
• Work directly with providers and medical assistants by observing real workflows, identifying pain points, and offering immediate guidance to improve efficiency and confidence.
• Act as the voice of the end user by collecting feedback from clinics, identifying recurring issues, and partnering with the Applications Manager to address systemic opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed