Senior Eclipse Systems Administrator

Hajoca Corporation

32d•Hybrid

About The Position

The Eclipse System Support team in our National Support Center (NSC) is looking for a Senior Eclipse Systems Administrator at their Lafayette Hill, PA office. This is a hybrid/remote role. Do you have experience working with Eclipse software? Do you enjoy proactively optimizing business practices? Are you a problem solver and an excellent communicator? If so, then we’d like you to join our dedicated team as a Senior Eclipse Systems Administrator. About the Role: You will: Ensure all Eclipse servers and systems operate within business defined service level agreements. Proactively suggest areas for standardization and process improvements that lead to improved levels of service and system stability. Analyze multiple medium-difficult business problems and assess how automated systems or process changes can be implemented to solve them. Dig deep into the Eclipse data (SQL,TCL, Report writer) to get root cause or problem identification. Conduct root cause analysis in support of process improvements. Track production support issues, provide dependable updates within the request ticket, and ensure appropriate assignments and priorities. Monitor and maintain the health of all Eclipse servers. Monitor for and manage orphaned data/files in Linux and Universe Monitor interoperability to other systems and services such as Avalara, EDI, WEB, Document Imaging, phantoms, etc. Configure, monitor, and maintain Eclipse SQL replication. Review, test, document, and deploy approved configuration changes. Update tracking tickets as required. Ensure printer configuration standardization. Deploy code into the production environments as defined by the business process. Monitor for data errors; correct and identify source where possible. Be available for urgent requests, including emergency contact on nights/weekends and on-site support. Successfully complete required safety and compliance training programs as assigned. Perform other reasonably related duties as assigned by immediate supervisor and other management as requested.

Requirements

Bachelor’s Degree or the equivalent combination of education, professional training, or work experience.
7 or more years of industry experience with Solar Eclipse and Eclipse Basic.
7 or more years of experience administering Universe Database on Linux or equivalent.

Nice To Haves

Have excellent analytical, conceptual, and problem-solving abilities and a keen attention to detail.
Be able to deliver outstanding customer service including the ability to handle challenging issues in a professional manner.
Have experience working directly with software vendors for debugging and enhancements and reporting and tracking status of defects and enhancement requests.
Be able to deliver timely resolution to change control, system updates, and break/fix issues.
Work collaboratively in a team environment and be able to work cross-functionally with other business units to gather requirements and propose solutions.
Demonstrate excellent communication and interpersonal skills to interact with project leads, developers, users, and other team members.
Possess excellent documentation and organizational skills.

Responsibilities

Ensure all Eclipse servers and systems operate within business defined service level agreements.
Proactively suggest areas for standardization and process improvements that lead to improved levels of service and system stability.
Analyze multiple medium-difficult business problems and assess how automated systems or process changes can be implemented to solve them.
Dig deep into the Eclipse data (SQL,TCL, Report writer) to get root cause or problem identification.
Conduct root cause analysis in support of process improvements.
Track production support issues, provide dependable updates within the request ticket, and ensure appropriate assignments and priorities.
Monitor and maintain the health of all Eclipse servers.
Monitor for and manage orphaned data/files in Linux and Universe
Monitor interoperability to other systems and services such as Avalara, EDI, WEB, Document Imaging, phantoms, etc.
Configure, monitor, and maintain Eclipse SQL replication.
Review, test, document, and deploy approved configuration changes. Update tracking tickets as required.
Ensure printer configuration standardization.
Deploy code into the production environments as defined by the business process.
Monitor for data errors; correct and identify source where possible.
Be available for urgent requests, including emergency contact on nights/weekends and on-site support.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as requested.

Benefits

Medical, dental, vision, and prescription coverage
Accident, Hospital Indemnity, and critical care coverage
Life insurance and Long Term Disability
Pre-tax accounts for healthcare, dependent care, and commuter benefits
Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
Paid pregnancy and parental leave
Paid day of community service
401(k)
Retirement cash account with company contributions
Targeted training programs focused on your personal and professional growth
Company wellness program
Employee discounts
College tuition benefits