Senior E-Billing Specialist

Holland & Knight LLP • Tampa, FL

2d

About The Position

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position can be based in our global operations center in Tampa, FL, or at the Firm's Dallas office. Description: We are seeking a Senior E-Billing Specialist to join our team. This is an exciting opportunity to work in a dynamic and fast-paced environment and contribute to the growth and success of our Firm. This position will be responsible for the submission of electronically billed (ebilled) invoices via client identified electronic billing systems, and to manage the status of the ebills though the various systems until they have been successfully submitted to and reconciled in full by the client. Individuals will be responsible for managing their assigned clients with expertise and a working knowledge of how to navigate each ebilling site. This position reports to the Ebilling Supervisor.

Requirements

• 5 + years legal electronic billing experience.
• Strong technical skills including MS Word, Excel and Outlook.
• Excellent oral and written communication skills.
• Excellent organizational abilities.
• Ability to manage multiple tasks and meet deadlines simultaneously.
• Ability to interact extensively with management and colleagues.
• Experience with Aderant billing software preferred.
• Ability to prioritize effectively

Responsibilities

• Collaborate with Billing Specialists to identify finalized invoices to be processed electronically.
• Ensure that client/matter set ups are completed by client and Firm.
• Collaborate with Timekeeper Matter Maintenance team internally and clients externally to facilitate set ups and additional requirements after the onset of the engagement.
• Ensure that client mandated data is corrected coded within Aderant system and translated to client’s designated ebilling site.
• Verify that matter ID and rates are correct, and that budgets, task and activity codes are set and submitted as required.
• Perform electronic billing transactions including invoice transmission through Billblast and inputting data into the client’s ebill site.
• Own the full scope of electronic billing for assigned clients, resulting in successful ebilling to and payment from client; collaborate with Collections team when dedicated collections assistance is required due to non-payment of an approved invoice.
• Relay communications to Billing Attorneys or other designated attorneys regarding invoice rejections or reductions; ensure that communications are clear and subsequently followed up on or escalated if no response is received.
• Follow up on and correct rejected items which include but are not limited to timekeeper approvals, timekeeper rates, client matter ID, budgets, and tasks/activity codes issues.
• Collaborate with Client Billing Compliance team on invoice reductions so that actions resulting in compliance with outside counsel guidelines can be evaluated and implemented.
• Liaise with the Billing Specialists on routine and special billing requests and projects, including timely problem solving.
• Perform transactions, coordinate data, projects, or accounts of a highly specialized, advanced, or sensitive nature.
• Build rapport to establish and maintain solid client relationships.
• Provide general administrative assistance and support to assigned managers.
• Handle customer relations activities as needed.
• Work on special projects and additional duties as assigned.

Benefits

• comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
• life and AD&D insurance
• short and long term disability insurance
• tax-advantaged accounts for health care expenses, including FSAs and HSAs
• FSAs for dependent care
• health advocacy services
• behavioral health and counseling resources for all family members
• 401(k)
• profit sharing
• pre-tax transit and parking program
• backup dependent care
• senior care planning support
• resources for individuals with development disabilities and their caregivers
• paid holidays and other paid time off, including paid leave for new parents
• Benefits may vary by position and office.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level