Senior Director UX Design

Amex • Chicago, IL

10d

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The Senior Design Director will lead transformative design strategies for American Express Global Business Travel, driving innovative service design solutions that enhance customer experience and operational efficiency. The ideal candidate combines principled leadership with unwavering advocacy for both users and design excellence. You will champion user-centered solutions with conviction, grounding all recommendations in data and evidence and skillfully persuade stakeholders toward better outcomes. This role requires holding the team accountable to high standards while modeling the design rigor we expect across the organization. You'll balance collaborative partnership, engaging peers and stakeholders while advocating high quality user experiences. Ultimately, you serve as a role model for principled design leadership, ensuring that every decision reflects our commitment to both user needs and business impact.

Requirements

• Bachelor's degree in Design, Human-Computer Interaction, or related field
• 10+ years of professional design experience, with 5+ years in senior leadership roles
• Proven track record of managing complex, global design projects
• Experience in designing AI-enabled, mobile, and web solutions for B2B and B2C environments
• Strong portfolio demonstrating service design and strategic design capabilities
• Advanced skills in design research, user experience, and interaction design
• Advanced service design methodology expertise
• Exceptional cross-functional collaboration skills
• Strategic thinking and innovation leadership
• Ability to manage multiple stakeholders and complex project environments
• Strong visual and communication design skills
• Deep understanding of AI integration in design solutions
• Proven experience in creating seamless user experiences across mobile and web platforms

Responsibilities

• Develop comprehensive service design strategies for complex global business travel ecosystems
• Lead cross-functional design initiatives that integrate user experience, technological innovation, and business objectives
• Create holistic design frameworks that address multi-stakeholder needs and pain points
• Facilitate collaborative design workshops and design thinking sessions
• Translate complex business requirements into intuitive, user-centered design solutions
• Develop and communicate design vision and roadmaps to senior leadership
• Drive design innovation across AI, mobile, and web platforms for both B2B and B2C applications

Benefits

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• eligible for a discretionary annual bonus, which rewards participants based on company and individual performance and is also eligible for awards under our Equity Incentive Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Director