Senior Director, UX Design and Research

Thomson Reuters•Eagan, MN

14d•Hybrid

About The Position

Thomson Reuters is seeking a Senior Director of UX Design and Research to lead our Tax & Accounting (TAAP) and Corporate Tax & Trade (CT&T) Product Families. In this role, you will lead multiple managers across product design teams comprising designers, researchers, content designers, and accessibility specialists. You will drive our AI product transformation across complex applications and problem spaces, partnering with segment product leadership, engineering executives, and senior stakeholders to deliver experiences that empower our customers—from small entrepreneurs to large corporations and government clients across the globe—to confidently navigate their most complex challenges. As a Senior Director of UX Design and Research, you will set segment-level design strategy aligned to multi-year business goals, drive resource allocation across products including acquisition integration, and be accountable for segment design maturity and capability building. You will shape how AI-powered experiences balance innovation with responsible design practices while driving measurable business impact across your segment portfolio. In this role as Senior Director of UX Design and Research , you will: Segment-Level Strategy & Vision Drive segment-level design strategy aligned to multi-year business goals, defining strategic themes that guide annual investment priorities Articulate how design capabilities enable competitive advantage and shape segment roadmap by identifying high-value experience improvements Partner with segment President and business leaders to set segment experience vision that drives measurable business outcomes Lead the design of AI-powered experiences including agentic workflows, generative interactions, and human-in-the-loop systems across your segment Establish design standards for AI patterns, prompt design guidelines, evaluation criteria, and responsible AI practices across segment

Responsibilities

Drive segment-level design strategy aligned to multi-year business goals, defining strategic themes that guide annual investment priorities
Articulate how design capabilities enable competitive advantage and shape segment roadmap by identifying high-value experience improvements
Partner with segment President and business leaders to set segment experience vision that drives measurable business outcomes
Lead the design of AI-powered experiences including agentic workflows, generative interactions, and human-in-the-loop systems across your segment
Establish design standards for AI patterns, prompt design guidelines, evaluation criteria, and responsible AI practices across segment
Lead multiple managers across entire business segment portfolio spanning design, research, content design, and accessibility disciplines
Develop managers into strong people leaders who can coach and develop their own teams independently
Set talent strategy for segment including hiring plans, succession planning, and leadership development programs with multiple ready-now successors for each manager role
Build diverse leadership pipeline with intentional development investments including executive coaching, rotational assignments, and stretch projects
Create segment culture aligned to organizational values through visible leadership and accountability with strong manager effectiveness and retention
Optimize segment operations for scale and quality, designing operating model that balances autonomy and alignment across multiple teams
Implement segment-wide metrics tied to business outcomes with regular reviews including customer satisfaction, time-to-market, design system adoption, and team effectiveness
Ensure consistent quality standards while enabling team flexibility through governance model and design system
Drive resource allocation across products including multiple annual acquisition integrations
Drive continuous improvement culture with measurable impact in team effectiveness scores
Partner with data science and engineering leadership to shape AI model requirements and align system behaviors with user needs at scale
Translate model behaviors, data inputs, and system limitations into coherent UX patterns that drive user trust and adoption across segment
Establish segment AI design capabilities and standards, ensuring teams can design transparency moments, safety guardrails, override options, and recovery states
Drive responsible AI practices including transparency, fairness, bias mitigation, and user empowerment across all segment products
Influence segment executive team and cross-segment peers through strategic partnership and thought leadership
Partner with segment leaders on strategic initiatives, presenting design impact regularly to executive leadership
Evangelize design value in executive forums and board updates, connecting design to business outcomes and competitive advantage
Broker cross-segment collaboration on enterprise customer needs and shared platform initiatives
Mentor design leaders across organization and serve as design advocate at executive level
Drive customer-centric strategy across segment by synthesizing customer insights to identify systemic issues and opportunities affecting multiple products
Shape segment strategy based on deep customer understanding from research, account reviews, and executive relationships
Serve as credible customer voice with segment executives and key accounts, presenting insights regularly to leadership team
Ensure segment teams have access to customer insights and research capabilities with appropriate annual budget for research tools, studies, and staff
Establish segment customer satisfaction goals with accountability through regular reviews
Represent segment in customer advisory boards with strategic accounts and strategic account reviews

Benefits

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match
market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave
optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan