Director, UX Design & Content, TCGplayer

TCGplayer

3d • Remote

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the team and the role An eBay subsidiary, TCGplayer is on a quest to be the most trusted trading card game (TCG) platform — connecting and empowering the hobby community. Trading card games are a $25B global market that creates community connection through in-person games (Pokemon; Magic: The Gathering; YuGiOh; etc.). Founded by TCG enthusiasts, we operate a global marketplace, and create tools, technologies and solutions that help small businesses profitably sell TCGs at scale. As TCGplayer’s Design Director, you will lead a distributed UX and Content Design organization embedded across multiple product squads. Our teams partner closely with Product and Engineering in a triad model, ensuring design is integrated from discovery through delivery within a structured product development lifecycle. The organization is primarily US-based and fully remote, with recent expansion to include Content Design in the US and UX Design in our Bengaluru office. In this senior leadership role, you will set direction and standards across teams, partnering with cross-functional peers to shape roadmaps, scale design practices, and measure impact. You will oversee UX and Content Design disciplines including information architecture, interaction design, visual systems, and content strategy, incorporating advanced methodologies and AI-assisted workflows where they drive meaningful outcomes. We value curiosity, craft, and direct customer interaction, within a collaborative, passionate team culture. You don’t have to be a hobbyist or gamer, but you should be comfortable with ambiguity and eager to amplify our commitment to making hobbies and games accessible, fun, and rewarding for everyone. Impact you will make here As Design Director, you will define and scale design strategy across a complex, multi-sided marketplace serving hobbyists, sellers, and publishing partners. Your leadership will directly influence customer satisfaction, seller success, marketplace growth, and long-term business success.

Requirements

• Significant experience (typically 10+ years) leading UX and Content Design organizations with evidence of leveraging people, process, and technology to create customer value.
• Deep expertise in UX and Content Design principles, practices, processes, and related software and techniques including wireframing, user flows, mockups, prototyping, brainstorming, contextual inquiry, experience audits, competitive breakdowns, market research, and usability.
• Practical experience to evaluate, participate in, and enhance the team’s design and content practices when needed.
• Experience using AI technologies to improve team outcomes.
• A passion for customers, matched by a passion for design excellence in service of their needs, with a history of UX and content initiatives that create measurable value.
• Professional experience succeeding at the intersection of design, content, strategy, and operations, leading strategic initiatives and creating an environment of scalable, repeatable results.
• A demonstrable practice of structured professional and team development, including leadership of managers and senior designers, in high-growth, customer-focused organizations.
• Expertise at allocating resources to achieve optimal outcomes; leading build-vs-buy decisions, organization designs, and proposals for new resources and investments.
• Excellent written and verbal communication and presentation skills; the ability to articulate complex UX and Content Design practices and insights to new audiences, deliver strategic briefs to cross-functional leaders, and bring others along to implement new ideas to improve customer outcomes.
• Comfort with communication and collaboration tools including GSuite, Glean, and Jira/Confluence.
• Mastery of guiding design- and customer-informed product and business decisions.
• Ability to guide cross-functional teams without supervisory responsibility and work in a collaborative environment, and to facilitate meetings and processes with diverse and sometimes conflicting points of view; ability to influence and guide teammates to decisions and finality.
• Demonstrated ability to solve complex, ambiguous problems and comfort operating at both strategic and tactical levels.

Nice To Haves

• A deep love of the hobby, gaming, or collectibles space.
• Subject matter expertise within ecommerce, online marketplaces, fulfillment, or SMB SaaS solutions.
• A solid background in high-growth technology teams with hands-on experience in product development lifecycles, design thinking, agile software development, and mobile/web technologies.
• Formal training, degrees, or certifications in UX Design, HCI, Information Architecture, usability, semiotics, behavioral psychology, or related fields.

Responsibilities

• Design Excellence: define and uphold best practices and standards across information architecture, content strategy, interaction design, and visual systems; lead the evolution of scalable design systems, patterns, and governance that ensure quality and consistency across a growing multi-product ecosystem; establish review mechanisms and metrics that tie design craft to measurable outcomes.
• Customer Value: institutionalize customer-centered, data-informed decision making across buyer and seller experiences; ensure designers directly interact with customers and translate insights into prioritization and simplification decisions; balance the needs of hobbyists and sellers to create experiences that increase trust, engagement, and marketplace liquidity; build a culture that consistently exceeds the hobby community’s expectations.
• A Great Place to Work: recruit, develop, and retain a high-performing UX and Content Design organization; establish clear expectations, strong leadership at every level, and consistent coaching and feedback practices that enable growth and accountability; build a culture grounded in trust, ownership, and purpose, where diverse perspectives are welcomed, candid communication is encouraged, and individuals understand how their work advances both the hobby community and the business.
• Organizational Health : design and sustain a scalable UX and Content Design operating model within a cross-functional product organization; clarify roles, responsibilities, and norms across multiple UX and Content teams to enable speed and alignment; anticipate and resolve issues and escalations; standardize processes, improve planning and resource allocation, and proactively manage cross-team dependencies, ensuring consistent execution.
• Business Impact: align UX and Content Design outcomes to company objectives and marketplace dynamics; define a 2–3 year vision that strengthens competitive differentiation and fosters growth; establish clear performance indicators and hold your teams accountable for measurable impact.

Benefits

• full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed